Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 10-16-2012, 11:36 PM
oleskare oleskare is offline
Hot Shot
Join Date: Dec 2010
Posts: 13
oleskare has 10 reputation points
Default CallBack Request and scripting

We are implementing CallBack Request (CBR) from Avaya Professional Services (APS). APS has installed the CBR component which will invoke AACC API to queue new outbound contact onto AACC Outbound queue using web services. APS has delivered an example script. This is implemented on AACC 6.2 SIP (Avaya Media Server).

Does anyone got examples of scripts that could be implmented? I'm looking for a script that offer the customer the choise to be called back. If cutomer choose to be called back we play the CLID the customer is calling from. If customer would like to be called back on this number they press 1 or they press 2 to enter a new number.

Reply With Quote
Old 04-04-2018, 08:41 PM
bucky101 bucky101 is offline
Join Date: Nov 2010
Posts: 71
bucky101 has 11 reputation points
Default bump

Did you ever get this
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 10:56 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.