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Old 05-17-2021, 09:13 AM
rime rime is offline
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Exclamation One-X Agent over the internet

When a user of One-X Agent works from home, she does it through a VPN client which provides access to the enterprise network. For the Communication Manager of a particular customer, all users of One-X Agent on the internet, worldwide, have an IP address in the form 10.9.x.x (this is how the external user's internet IP address is translated to an internal IP address by the VPN gateway). It is not possible to assign an IP Network Region via ip-network-map because the IP addresses 10.9.x.x cannot be segmented by location, so all One-X Agent instances are now registering in Network Region 1. Network Region 1 is associated to location 1 which is in Switzerland. So if the considered One-X Agent is normally working at a site in Italy (Network Region 24/Location 24), now that she logs in over the internet, her One-X Agent is associated to the Network Region 1/Location 1 and her calls will be dialled using the Location 1 ARS analysis: she would thus have to know that she needs to dial an international call from Switzerland to reach a correspondent in Italy. Worse: the dialing rules configured in the One-X Agent settings are not valid for dialing out of Switzerland.

How can One-X Agent be locally configured to be in a specific location or at least in a specific IP Network Region?

If you use One-X Communicator, you can declare the IP Network Region in the login.xml file. However, according to this, the One-X Communicator solution does not apply to One-X Agent.

Thanks in advance and greetings.
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location., network region, one-x agent, vpn

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