Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 11-16-2012, 03:31 AM
dschaa dschaa is offline
Join Date: Apr 2011
Posts: 9
dschaa has 10 reputation points
Default Email in CCMM not sent to Master_Script.

We have expanded an existing AACC 6.2 with CCMM. Applied a new license and installed CCMM. Commissioning and Configuration done. We have 1 test email account, which CCMM is able to connect to. The Emails are retrieved from Exchange ok, but the Rule Group we created is never applied, only the system Rule Group is applied, where EM_Default_Skillset is stored.
But the Email never appears in the Master Script.
The agent we have created is all the skillsets and he can see all the contacts but can never pull one of these emails to his desktop
Route Points are installed and aquired.
If we do a Routing Search we get the following: No matching rule group found, the system default rule will be applied.

In the Logs we found the following messages:
CMF log
Caused by: com.j_spaces.core.client.FinderException: Failed to find: rmi://CCM0003:8100/OAMContainer/oam
2012-11-12 09:44:28.080 +0100 Manager ERROR com.nortelnetworks.portal.cmf.core.util.SpaceUtil SpaceUtil()::Error - Space not found[rmi://CCM0003:8100/OAMContainer/oam]. FinderException[Failed to find: rmi://CCM0003:8100/OAMContainer/oam] Cause[javax.naming.CommunicationException [Root exception is java.rmi.UnmarshalException: Transport return code invalid]].

11.20'/><StandbyAddress value=''/><ManagedAddress value='Unknown'/><OAMContainer value=''/><OAMStandbyContainer value=''/><State value='Active'/><CTIProxy value='0'/><VoiceProxy value='0'/><IMProxy value='0'/><MissionCritical value='0'/><OAMToolkitAddress value=''/><AgentGreeting value='0'/><ContactRecording value='0'/><IMPresence value='0'/><Multiplicity value='1'/><OffSiteAgent value='0'/><OIOpenN value='0'/><OIOpenQ value='0'/><OpenQueue value='1'/><WebBasedStats value='1'/></Features>
2012-11-16 10:11:05.202 +01:00 OAMClient 32E4 8000 Info None
Reply With Quote
Old 01-13-2014, 08:25 PM
yisaev yisaev is offline
Join Date: Jul 2011
Posts: 9
yisaev has 10 reputation points

Hello, it seems I have the same issue with fresh installation of AACC 6.3SP11 voice and e-mail with CS1k aml. I can send outgoing emails from aacc, but when I send email to aacc, I can see that ccmm received it but did not transmit to skillset (aadd does not show any activity).
Reply With Quote
Old 03-21-2017, 05:37 PM
bordob bordob is offline
Join Date: Mar 2017
Posts: 3
bordob has 10 reputation points


I know this is bringing up an old thread however we are experiencing the exact same issue as you both have stated with voice and email.

Can you confirm what you have done to resolve this?

Much Appreciated!

Many Thanks,
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 08:16 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.