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Old 06-02-2014, 10:44 AM
meyer84 meyer84 is offline
Join Date: Jul 2013
Posts: 8
meyer84 has 10 reputation points
Default CDR Reporting UCID

I am working on our CDR reporting and am told that we need to enable UCID.
I am trying to see the entire call from cradle to grave. Currently a call comes in and hits our auto attendant (ext 1234) and that's all I can see. I would like to be able to see where the call goes afterward. Who does it get transferred to and so on.
Would I enable UCID in the trunk group or system features?
Do I need a license to make this happen?
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Old 06-10-2014, 08:59 AM
richa164 richa164 is offline
Join Date: Oct 2013
Posts: 131
richa164 has 23 reputation pointsricha164 has 23 reputation points

You really need to let us know what hardware , platform , versions you are working on.
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Old 06-12-2014, 12:13 AM
adel3 adel3 is offline
Join Date: Jun 2014
Posts: 5
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Default Cdr

if you have CM , you should add your auto attendant extension on intra-switch-cdr form to record the calls out and in to this extension from and to other extension.
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