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Old 06-11-2014, 10:52 AM
cgearhart1 cgearhart1 is offline
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Default Call Routing Getting Hung up on TOD Step in Vector

We are currently on CM 3.1.4 and have the basic call center. New VDN / Vectors have been programmed for a few groups and the calls are getting up on on the TOD step in the vector and are sending them to after hours calls. I can't figure this out because all of our other vectors are built the same way with TOD steps and they work just fine.

Here is the trace I did on that vector (150) and the results:

11:38:48 0 0 ENTERING TRACE cid 6577
11:38:48 150 1 vdn e6148 bsr appl 0 strategy 1st-found override y
11:38:48 150 1 wait-time
11:38:50 150 2 goto
11:38:50 150 3 goto
11:38:50 150 3 time-of-day(4,11:38)+VDNTZO(00:00)+DSR(00:00)=4,11:38
11:38:50 150 19 goto
11:38:50 150 19 TRACE COMPLETE cid 6577

Does anyone have any ideas? Any help would be appreciated.

Christi Gearhart
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Old 06-17-2014, 08:01 AM
tripathi1 tripathi1 is offline
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Default Call Routing Getting Hung up on TOD Step in Vector

Hi Christi,

I would suggest you to open a service request with Avaya to investigate further on this issue.

We might have to enable MST traces to investigate further on this.
Hope this helps

Regards,

Anuj Tripathi
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Old 06-25-2014, 09:31 AM
richa164 richa164 is offline
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It could well be a simple matter of corruption in the vector have you tried removing the logic and simply re-creating followed by a reset sys 4???
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