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  #1  
Old 01-10-2014, 11:53 AM
ismab12 ismab12 is offline
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Default CMS Supervisor - Conection to host was refused

I have a problem with CMS supervisor every time i try to log in i receive the message ''conection to host was refused'' al the configuration is ok, it means CMS server version, connection

PC is running Windows 7
CMS server is 16.3
CMS Supervisor is r16.3 & r17 LA17 (i receive the same message using both)

tried reboot my PC did not work, unistall both CMS supervisor software did not work

the problem happens just on my PC, if i use another different PC to log in i can do it with out any problems

atached you will find some screens

please help
Attached Files
File Type: zip CMS_screen.zip (15.0 KB, 99 views)
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  #2  
Old 01-11-2014, 12:38 AM
shaikht shaikht is offline
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You can try following to see if it helps:

if you are using telnet,try with ssh or viceversa

Try manual in option if still not used.

Still not worked, deleted all supervisor registries using regedit and install again.
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  #3  
Old 01-13-2014, 12:28 PM
ismab12 ismab12 is offline
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Default Thanks !

i have already unistalled and erased all CMS Supervisor registry and still not working ... it looks that it is a problem with my PC profile cause if a use a different PC's user ( i.e Domain User ) CMS works without any problem

do you have any idea if there is a teml file that is loaded somewhere in the user profile on the pc ??
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  #4  
Old 01-13-2014, 12:54 PM
ismab12 ismab12 is offline
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attached you will find the logs of the error

Does anybody have an idea ?
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File Type: txt CVS_Error.txt (1.1 KB, 123 views)
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  #5  
Old 01-13-2014, 10:47 PM
shaikht shaikht is offline
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Hi

You can delete your profile of user from here:
C:\Users\user_name\AppData\Roaming\Avaya\CMS Supervisor R17\Profiles

Also try to delete CVS_Cache.tmp file under cache older and let me know if it make some difference.
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  #6  
Old 01-17-2014, 10:41 AM
ismab12 ismab12 is offline
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Default Thanks shaikht

i have already erased the files and made no difference ..... i think i have to erase all my profile from the PC and create it again
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