Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-01-2018, 01:08 PM
dellid dellid is offline
Aspiring Member
 
Join Date: Jan 2018
Posts: 2
dellid has 10 reputation points
Default IP Office 9.1, Communicator 2.1 - Replace a Deskphone with Communicator?

We have many users that only have a laptop and headset for a phone. They use Avaya One-X Portal for any phone controls that Avaya Communicator doesn't offer

Communicator 2.1.4.84 works fairly well for most calls. Inbound, outbound, and internal calls.

However, we use a click-2-dial service called Tenfold.com and their click-2-dionly works in two situations:
  • A deskphone user can click a number and their deskphone will immediately ring out to that number.
  • A remote user can use the Telecommuter feature to have Avaya/Tenfold ringback to the Telecommuter # (user's remote phone #), upon answering, Avaya/Tenfold will call out to the clicked phone number. This works very well.

Our Problem- We want all employees to use their laptop, headset, and Avaya Communicator as their primary phone (no more deskphone). However, there is no way for Tenfold to trigger the Avaya Communicator software. It is very odd.
- We've tried:
+ disconnecting the deskphone
+ turning off twinning and telecommuter
+ softphone is turned on for the user's profile
+ The user has a Power User license.

Our Software / Hardware Versions
Avaya IP-Office 9.1.600.153
Avaya Communicator 2.1.4.84
NBD-IP500 V2

Last edited by dellid; 02-01-2018 at 01:09 PM. Reason: added software versions
Reply With Quote
  #2  
Old 02-01-2018, 01:13 PM
dellid dellid is offline
Aspiring Member
 
Join Date: Jan 2018
Posts: 2
dellid has 10 reputation points
Default

I am also working with Tenfold.com Support on this.

Our initial session had us digging through the software they have on our phone server. Their own software seemed to detect Communicator calls differently than Deskphone/telecommuter calls.
Reply With Quote
Reply

Tags
click to dial, click2dial, communicator, softphone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 08:17 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.