Avaya Support Forums  

Go Back   Avaya Support Forums > Messaging

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-24-2015, 03:56 PM
bmoy bmoy is offline
Member
 
Join Date: Mar 2015
Posts: 3
bmoy has 10 reputation points
Default Help! Answered call --> VM

Hi,

I know this is a simple question that I should know the answer to but I have no one to ask.

I am able to answer a coworker's phone number (let's call it B) from my phone (A) when they are unavailable/not at their desk.

Often, the caller wants to leave a voicemail. How do I transfer their current call directly to B's voicemail? I have tried pressing the Forward button; the Transfer button and then the Voicemail (message) big icon; but nothing works.

Please help me out!
Reply With Quote
  #2  
Old 03-24-2015, 09:55 PM
mathew mathew is offline
Hot Shot
.
 
Join Date: Aug 2010
Posts: 16
mathew has 10 reputation points
Default

What is the voice mail system you are using?
Reply With Quote
  #3  
Old 03-25-2015, 06:06 AM
bmoy bmoy is offline
Member
 
Join Date: Mar 2015
Posts: 3
bmoy has 10 reputation points
Default

Avaya 9640
Reply With Quote
  #4  
Old 03-25-2015, 03:48 PM
thiel2 thiel2 is offline
Genius
 
Join Date: Apr 2013
Posts: 340
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points
Default

That's a model of a telephone set, what is the phone system and the voicemail system?
Reply With Quote
  #5  
Old 04-16-2015, 08:41 AM
marzahn's Avatar
marzahn marzahn is offline
Genius
 
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
marzahn has 24 reputation pointsmarzahn has 24 reputation points
Solution Delivered Configure a "goto-cover" Button

My understanding of your question: You have an inbound call that you wish to send to voice mail on another station.



First, you need to prep your phone to do this by setting up a goto-cover button on your phone. Once this is done, you can handle inbound calls as follows:
  1. Place the caller on hold using the transfer button. This gives you dial tone.
  2. Dial the extension of the receiving station.
  3. Immediately press the goto-cover button.
  4. Press the transfer button agian to complete the transfer.
Did that answer your question?
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 05-15-2015 at 12:25 PM.
Reply With Quote
Reply

Tags
direct, forward, transfer, voicemail

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:26 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.