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Old 07-31-2015, 07:16 AM
marcsuttle marcsuttle is offline
Join Date: Nov 2012
Location: Charlotte, NC
Posts: 3
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Default One-X Attendant conflict with Skype For Business?

Our receptionists currently use One-X Attendant (1XA - rel. They also use Lync 2013 for IM only. Converting Lync to cloud based Skype For Business we discovered a conflict between Skype and 1XA.

With Skype signed out all calls to/from 1XA ring but go idle as soon as call is answered (verified with List Trace).

With Skype signed in all calls complete but two things happen >
#1 the Skype For Business app "pops" for every 1XA call in or out.
#2 the attendant hears a 2nd dial-tone from CM simultaneous with the attendant call. This 2nd dial tone eventually times out and the CM handset off-hook alarm is heard.

Removing Skype For Business feature from Windows set up solves the problem.

We can live without Skype For Business on the attendant machines but I'd like to understand the issue.

We are CM 6.2 and successfully run One-X Communicator (rel. 6.2 SP4) with Skype For Business without any problem.
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Old 09-02-2015, 06:26 AM
patkara patkara is offline
Join Date: Feb 2014
Posts: 7
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Attendant being a fairly heavy application, it is recommended not to have any other application on same system. Also, having a VOIP-based application running on the same PC might mess up with voice manager of attendant (iclarity.exe).

It is also recommended not run Lync on the same system as with attendant. This will be fixed in later releases.
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Old 02-27-2016, 08:18 PM
ggilkison3 ggilkison3 is offline
Join Date: Jul 2010
Posts: 3
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Default Skype for Avaya resource

Also see the following Skype for Avaya group for additional support: https://www.linkedin.com/groups/3070086
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Old 08-19-2016, 08:34 AM
gray152 gray152 is offline
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Join Date: Jun 2014
Posts: 2
gray152 has 10 reputation points

Had the same issue. Configured the Audio settings in SKYPE to use alternate microphone and speakers. Also unchecked the second ringing option. This has resolved my issue.

** I had to install a second microphone to achieve this. I used a PC camera, but any microphone would work. **
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