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Old 11-09-2012, 11:19 PM
c00lc0le c00lc0le is offline
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Default ECH & ACDCALLS - Not Tying Out

Our reporting team is trying to tie out the ACDCALLS in the hVDN data to the number of rows with agents in the ECH table. Even when we only look at Disposition 2 where ANSLOGIN is populated, we have a higher number on ECH than what CMS shows using the hVDN tables. Thoughts anyone?

-Shaun
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Old 02-04-2013, 01:33 PM
richchandler richchandler is offline
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Have you counted just the calls to the disp vdn? Remember this shows all calls and where an agent places a consult or transfer or a call in wrap these are also shown. However not all of these will count to hand calls.
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