Avaya Support Forums  

Go Back   Avaya Support Forums > Enterprise PBX Communications Systems

Thread Tools Search this Thread Display Modes
Old 01-28-2015, 08:25 AM
eyerh66 eyerh66 is offline
Hot Shot
Join Date: Nov 2011
Posts: 20
eyerh66 has 10 reputation points
Default Low Volume Issue

I have a few users that are having the following issue: When one of our users is talking with someone over our local phone lines, it sounds as if our users voice is being partially muted. When I do a test call with one of the folks having the issue directly from my desk phone (extension to extension), the volume sounds fine but when I call with a business line that does not go through our PBX, I get the muted volume issue. Our service from Windstream is SIP and I put in a request with them but they said that volume would be an all or nothing issue if it was something on their end. They did make a few QoS adjustments which unfortunately did not change anything. The three users that have reported the issue are all digital sets but are not on the same card or even in the same cabinet. So my question is: Is there anything in the PBX that can be adjusted on an extension by extension basis? Any other ideas? Thanks!
Reply With Quote
Old 01-29-2015, 11:01 AM
marzahn's Avatar
marzahn marzahn is offline
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
marzahn has 24 reputation pointsmarzahn has 24 reputation points
Solution Confirmed More Questions on the Low Volume Issue

Is this an intermittent issue with all ourside calls? Does it occur bi-directionally? That is the issue always with one end of the call (just calling or just called party). Also and I hate to say it but there are two additional factors at play here over which you have limited control.

1. Who handles the local loop (last mile)? When we were with Windstream it was Verizon (not so good).
2. Also I noticed a marked difference in support when our carrier of 12 years (Paetec) sold out to Windstream.

Please let us here know the resolution in any case. This sounds like somthing that will be instructive for many.
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 01-30-2015 at 06:42 AM.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 08:49 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.