Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-31-2018, 08:55 AM
carrai carrai is offline
Whiz
 
Join Date: Jun 2015
Posts: 37
carrai has 10 reputation points
Default Contact Detail Report field

Hello evryone
I am looking for information of the fields in "Contact Detail Reports", specifically:
- number of customer records
- number of customer connections

I found an old guide where there are not these fields.

Thanks in advance
Reply With Quote
  #2  
Old 08-01-2018, 03:59 AM
freihd freihd is offline
Hot Shot
 
Join Date: Sep 2016
Posts: 24
freihd has 10 reputation points
Default

- number of customer records: Displays the number of customer records that were matched with the caller using the customer configuration.

- number of customer records: Displays the number of connecting legs, which have an established connection with the customer.

You can find them in Doc Library>Windows UI documents>AvayaCCMain_en.pdf

http://downloads.dlavaya.com/akdlm/I...e25b95c89f6316
Reply With Quote
  #3  
Old 08-01-2018, 09:03 AM
carrai carrai is offline
Whiz
 
Join Date: Jun 2015
Posts: 37
carrai has 10 reputation points
Default

Quote:
Originally Posted by freihd View Post
- number of customer records: Displays the number of customer records that were matched with the caller using the customer configuration.

- number of customer records: Displays the number of connecting legs, which have an established connection with the customer.

You can find them in Doc Library>Windows UI documents>AvayaCCMain_en.pdf

http://downloads.dlavaya.com/akdlm/I...e25b95c89f6316
Thanks for the info but the link doesnt work.

I dont understand the first "number of customer records: Displays the number of customer records that were matched with the caller using the customer configuration."
What could mean "using the customer confgiuration"?
Reply With Quote
  #4  
Old 08-01-2018, 10:26 AM
freihd freihd is offline
Hot Shot
 
Join Date: Sep 2016
Posts: 24
freihd has 10 reputation points
Default

Welcome
You can download R10_1_2_Doc_Library.zip , 10.1.x from
https://support.avaya.com/downloads/...leaseId=10.1.x

customer configuration:

Reply With Quote
  #5  
Old 08-02-2018, 07:52 AM
carrai carrai is offline
Whiz
 
Join Date: Jun 2015
Posts: 37
carrai has 10 reputation points
Default

Many thanks, I found the document for my release ipocc 9.1 in my case the field says:
Number of customer records: Displays the number of customer records.

In customer configuration I have nothing, and majority of customers have this field in the report in "1" but a few 2 or 3 and I have no idea what is the difference, I thought that was because the customer called 2 or 3 times in that day but it didnt

Time stamp Task type Caller/Sender Selected address Original topic Connection status Number of customer records Number of customer connections Chargeable time
01/16/18 3:10:22 PM Telephone #customer1 8001 Topic1 ConnectedDirect 3 3 46
11/17/18 12:15:19 PM Telephone #customer2 8001 Topic1 ConnectedDirect 3 2 387
01/16/18 7:48:19 AM Telephone #customer3 Topic1 ConnectedDirect 2 1 60
01/16/18 8:06:46 AM Telephone #customer4 8001 Topic1 ConnectedQueuedAnnounce 2 1 61

(#customer replace the real number)
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:09 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.