Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > Contact Center Applications
Reload this Page ADW Supervisor
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-22-2019, 08:40 AM
ball69 ball69 is offline
Aspiring Member
  
Join Date: Feb 2019
Posts: 2
ball69 has 10 reputation points
Default ADW Supervisor
Does anyone have any insight into why a ADW supervisor has different data on their screens than the Agents have on their screens in ADW? The calls in queue, calls waiting and agents on calls show different values.
Reply With Quote
  #2  
Old 02-22-2019, 08:57 AM
ball69 ball69 is offline
Aspiring Member
  
Join Date: Feb 2019
Posts: 2
ball69 has 10 reputation points
Default
They are all on the same ACD and CMS settings
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 10:19 AM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.