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Old 03-03-2014, 02:23 PM
murph120 murph120 is offline
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Default Bridged Appearances & Coverage Answer Groups

Hi all. I'm looking to make calls to a coverage answer group ring on bridged appearances on phones. So a call goes to an extension, that extension has a coverage path, where point 1 is a coverage answer group. The extensions in the coverage answer group are bridged appearances on user's phones. I've been researching & it seems as though this kind of functionality is not possible, but I cannot find any concrete Avaya info. or other forums/postings that absolutely indicate that this is or is not possible. It seems elementary & should work, but I can't figure it out. Any advice or thoughts would be great. Thank you!
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Old 03-04-2014, 06:40 PM
sharma16 sharma16 is offline
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  • 'Terminate to Coverage Pts. with Bridged Appearances' parameter on the coverage path form should be set to yes to allow a call to alert as both a bridged call and a redirected call. By setting to 'n' The call skips the coverage point if it has already alerted as a bridged call
Please refer few KB article link mentioned below


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Old 01-21-2016, 10:36 AM
jwotus jwotus is offline
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That did the trick! Thank you!
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