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Old 02-04-2014, 08:38 AM
murph120 murph120 is offline
Join Date: Feb 2014
Posts: 5
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Default CM or Messaging Caller ID Passthrough from VDN

Have a puzzler. Trying to get caller ID into CM, through Aura Messaging, back to CM, to a VDN, and to an agent. All that is coming through for CID for the agent is the VDN name & number. Call comes into a VDN, which sends the call to an X port station immediately. X port station has a coverage path that sends the call to Aura Messaging. In AAM there's an auto-attendant. Press 1 if you know the extension you want to reach. Once you press 1 it asks for the extension you want to reach (all this while still in AAM). If you dial an extension that is a person, call & CID goes through to the person being called. If you dial a VDN from AAM, call is queued. When the agent answers the call they see the VDN & VDN name, not the CID of the person calling from outside the system. There should be a way to allow CID to pass all the way through to the agent...but how?!? Thanks!
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Old 07-23-2014, 05:34 AM
motwanip motwanip is offline
Join Date: Nov 2013
Posts: 7
motwanip has 10 reputation points

Hi murph120,

The call flow which you have described below, will not allow to get CID of calling person to agent.
It will always show the VDN info. as CID.

Pankaj Motwani
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