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Old 10-13-2012, 11:21 AM
kglanc kglanc is offline
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Default 1416 phones as agent phone in CM5

We have 1416 phones that are being used to replace our older 6408, 6416,and callmaster phones in a CM 5.2 system. I may be doing this wrong, but is there a way to make the headset button work like a call center agent phone? With the 6400s, we assign headset and release buttons, the headset button is just to enable or disable the headset, then the release is used to drop the active call (their login ids are auto-answer). I try to do the same with the 1416s, but the relase button not only drops the line but also drops the headset; to take the next call, they have to press the headset button. I am trying to find a way to only use the headset the same way, as this is a major issue for some reason. I can disable the speakerphone to eliminate the one problem, but I cant seem to get the auto-answer to work with the headset. Is there another way to program these to work more like callmasters?

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