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Old 01-19-2015, 02:47 AM
szleg4 szleg4 is offline
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Question CMS custom report

Hello,

I need to create a specific historical report in Avaya CMS.

The report should show the quantity of call offered, answered and lost for all VDN over one year.

Thanks.

Cheers
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Old 01-20-2015, 12:33 AM
shaikht shaikht is offline
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Hi,

Please follow designer report and custom report documents:

https://downloads.avaya.com/css/P8/documents/100176012
https://downloads.avaya.com/css/P8/documents/100176011

If still some assistance is required from Avaya, please contact Avaya Professinal Services team. They will assist you in creating custom/designer reports.

Please be notified that to it may be billable to enagage APS team as they work on project basis.

I hope it helps.
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  #3  
Old 01-20-2015, 01:46 AM
szleg4 szleg4 is offline
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Solution Confirmed

Quote:
Originally Posted by shaikht View Post
Hi,

Please follow designer report and custom report documents:

https://downloads.avaya.com/css/P8/documents/100176012
https://downloads.avaya.com/css/P8/documents/100176011

If still some assistance is required from Avaya, please contact Avaya Professinal Services team. They will assist you in creating custom/designer reports.

Please be notified that to it may be billable to enagage APS team as they work on project basis.

I hope it helps.
Thans for our help
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