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Old 08-15-2011, 11:40 PM
rickycntan rickycntan is offline
Join Date: May 2010
Posts: 3
rickycntan has 10 reputation points
Post Issue with Avaya Proactive Contact Blending with Avaya Interaction Center

In the blending mode, when agent/caller hangup, there is a incoming phantom call which is to acquire outbound dialer, and then the agent mode become AUX, and prompt agent successful change to outbound, at the same time around a few miliseconds , the agent become auto-in mode and there is another phantom call coming in to acquire outbound mode again and prompt (it keep happen around 4-5 times) then only complete successful change to outbound dialer mode with the agent become AUX.

(NOTE: This PCS Agent blending is working with the Avaya IC and hard phone)

Anyone encounter this problem before?
Any help is greatly appreciated. Thanks
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blending, integration, interaction center, proactve contact

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