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Old 08-12-2013, 01:55 PM
procho procho is offline
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Join Date: Aug 2013
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Default CTI - everything is out of service


we have a trouble with CCT server on installed on Avaya Contact center v7. CCT server was working, then, after CC restart, it suddenly stopped working. There were changes in infrastructure - embedding current network into VLAN - but all changes were on switch. Everything is working fine now except CCT server.
I checked CCT server log file, and I found, that immediately after start if fails on message "Failed to install ContactCenterUserAdditionListener in the CMF". Do you have some idea, what should it mean and how it can be fixed?

2013-08-12 16:12:15.453 CCTSERVER 4-9088 1001 Info None Info Factory CCT server starting... ( AssemblyVersion, FileVersion )

2013-08-12 16:12:21.546 CCTSERVER 15-5160 (ContactManager) 1033 Crit None Except ContactManager com.nortelnetworks.portal.cmf.core.exception.Inval idStateException: OAM has not created the Contact Manager yet
CAUSE: Failed to install ContactCenterUserAdditionListener in the CMF.
.NET Exception Type: Com.Nortelnetworks.Portal.Cmf.Core.Exception.Inval idStateException
Message: OAM has not created the Contact Manager yet
Source: netrtsn
Method: Void Throw(Int64)
Stack Trace: com.nortelnetworks.portal.cmf.core.exception.Inval idStateException: OAM has not created the Contact Manager yet

at com.nortelnetworks.portal.cmf.core.ContactManager. addListener(Unknown Source)

at Codemesh.JuggerNET.NTypeValue.Throw(Int64 inst)

at Codemesh.JuggerNET.JavaClass.ThrowTypedException(I nt64 inst)

at Codemesh.JuggerNET.JavaMethod.CallVoid(JavaProxy jpo, Object val)

at Com.Nortelnetworks.Portal.Cmf.Core.ContactManager. AddListener(ContactCenterUserAdditionListener arg1)

at Nortel.CCT.Server.ContactCenterUserAdditionListene r._InstallListener()

at Nortel.CCT.Server.CMFListener.InstallListener()
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