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Old 09-25-2013, 02:18 AM
yabum yabum is offline
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Join Date: Sep 2013
Posts: 1
yabum has 10 reputation points
Default ACR 10 and AES frequent issue

i have ACR 10 and AES 6.2
i daily face an issue with below errors:

09/25/13 07:55:45AM DMCC API not running on x.x.x.x(AES IP),Reason: Heartneat send failed: timed out
09/25/13 07:55:46AM DMCC API running on x.x.x.x
09/25/13 07:55:47AM Recorder fatal error: Main CTI feed
09/25/13 07:55:47AM Link to CTI on x.x.x.x reporting error: Connection reset
09/25/13 07:55:52AM Recorder fatal error resolved: Main CTI feed. OK to record
09/25/13 07:55:52AM CTI Services on x.x.x.x UP
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Old 10-07-2013, 10:06 PM
rsriramoju rsriramoju is offline
Join Date: Oct 2012
Posts: 7
rsriramoju has 10 reputation points

Hi it looks like there is connection dropped between ACR and AES.

Please check the network duplex setting for ACR, AES and network connection.

thanks could be some duplex mis-match or the network issue.

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