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Old 10-21-2014, 10:55 PM
georgefeng georgefeng is offline
Join Date: Mar 2013
Posts: 6
georgefeng has 10 reputation points
Default Avaya EMC CMS plugin ODBC driver

Hi There,
I am integrating Avaya EMC (Elite Multichannel) with CMS by using CMS Plug-in via ODBC connection.
The Avaya Document indicate to use INFORMIX ODBC driver for the connection, but when run the IDS -multimedia server, it failed to connect to cms and the log shows it is looking for Openlink ODBC driver.

has anyone had this issue before?
do we have to use Openlink ODBC driver for the connection?

any new version of ASIDSCMSPlugin.dll to overcome the issue to use INFORMIX driver?

Thanks in advance.
below is the log
Oct 20 15:39:22 EMC-630 Interaction_Data_Server_-_Multimedia[1116]: +10:00 2014 519 1 .cce | 0 Startup [7132] [Thd 16] Startup Info: ASIDSCMSPlugin.DBHelp.DBHelp: Conneciton string: Driver={OpenLink Generic ODBC Driver};ServerType=Informix 2000;Port=5000;Server=OpenLink;Protocol=TCP/IP;ReadOnly=No;FetchBufferSize=30;NoLoginBox=No;De ferLongFetch=Yes;UID=cms;Host=;Databas e=CMS
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Old 10-23-2014, 12:46 AM
shaikht shaikht is offline
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points

Hi George,

I had seen integration of OA with CMS. Looks like to be same but still it need to be check by our integration team(APS) if they had done such integrations.

If still, it is not fixed, we need to have SR to look further into it.

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Old 11-03-2014, 03:32 AM
georgefeng georgefeng is offline
Join Date: Mar 2013
Posts: 6
georgefeng has 10 reputation points
Default ACR can not see records from replay but can see them in G:/Calls

Hi There,
I have just installed Avaya ACR R12 with CM 6. the ACR is record the calls (bulk recordings).
as I can see the wae and xml files are generated in the hard disk. but when I try to run replay from the URL, it show nothing.
checked the log and it shows below errors:
2014-11-03 21:15:44,652 [http-bio-8080-exec-7] ERROR com.swhh.cs.j.g - SQL exception getting results: Method org.postgresql.jdbc4.Jdbc4PreparedStatement.setQue ryTimeout(int) is not yet implemented.
2014-11-03 21:15:44,652 [http-bio-8080-exec-7] ERROR com.swhh.utils.a.j - Invalid session state contents

any idea why

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