Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > Contact Center Applications
Reload this Page Salesforce Open CTI Integration
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-01-2016, 02:52 AM
hitch9 hitch9 is offline
Member
  
Join Date: Mar 2016
Posts: 4
hitch9 has 10 reputation points
Question Salesforce Open CTI Integration
I'm investigating Avaya's Open CTI Integration with Salesforce. (I'm a developer rather than a business person).

We are currently using the Salesforce CTI Toolkit but this is no longer supported. We operate an Avaya IP Office V500 system.

What's involved in moving forward with Open CTI?
Reply With Quote
  #2  
Old 08-21-2016, 12:00 AM
wuu wuu is offline
Member
  
Join Date: Aug 2014
Posts: 3
wuu has 10 reputation points
Default
I have successfully integrated Salesforce with my ctiSVR, the guide below has programming details.

https://uwengkai.wordpress.com/2016/...isvr-open-cti/
Last edited by wuu; 08-21-2016 at 12:02 AM.
Reply With Quote
  #3  
Old 03-29-2017, 10:26 AM
tcanla tcanla is offline
Hot Shot
  
Join Date: Mar 2017
Posts: 10
tcanla has 10 reputation points
Default
We've been using Tenfold as an integration solution between Avaya and Salesforce. Started using it just last year, and so far we haven't had any problems. They offer lots of helpful features as well, like gamification and click-to-dial. Here's their website - www.tenfold.com/integrations.
Reply With Quote
  #4  
Old 04-04-2017, 10:23 PM
ramos214 ramos214 is offline
Member
  
Join Date: Mar 2017
Posts: 8
ramos214 has 10 reputation points
Default
You may want to check out this pdf file about configuring Avaya's CTI to integrate with Salesforce: https://downloads.avaya.com/css/P8/documents/101027832
Reply With Quote
  #5  
Old 06-21-2018, 12:59 PM
kumpuk kumpuk is offline
Aspiring Member
  
Join Date: Jun 2018
Posts: 2
kumpuk has 10 reputation points
Default
Is there a Dev Connect for this integration? I have found nothing that Avaya is behind this design/application.
Reply With Quote
Reply

Tags
open cti, salesforce

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Hybrid Mode Hybrid Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 06:30 AM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.