Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-22-2018, 10:06 AM
meiklc meiklc is offline
Aspiring Member
 
Join Date: Apr 2018
Posts: 2
meiklc has 10 reputation points
Angry Avaya using DMCC with multiregistration call recording mode

We have used the multi-registration call recording mode on Avaya CM6.3 with both the Calabrio and Nice Engage recording platforms and we are experiencing multiple dropped calls within our environment. We also have agents receiving many calls back to back without even noticing it because the call drops as soon as it gets to the station. We have opened multiple tickets with Avaya and our recording vendors and we have not been able to find the solution. We know the single step conferencing mode of recording works, however is a more expensive solution. Has anyone experienced this issue in your environment and if so what was the root cause?
Reply With Quote
  #2  
Old 12-14-2018, 08:25 AM
legros legros is offline
Member
 
Join Date: Nov 2016
Posts: 3
legros has 10 reputation points
Default

Hello,
We are also experiencing what you mentioned as well ! Has this been resolved ? If so, please share what was performed to resolve this.
Thank you.
Reply With Quote
Reply

Tags
call recording, dropped calls, mutiregistration

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:51 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.