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Old 10-15-2015, 10:33 AM
jtarjanyi jtarjanyi is offline
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Question Max reservation time on topic

Anybody can explain to me, what means the max reservation time setting on a topic. I have red the help, but still dont understand it.
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Old 10-16-2015, 01:05 AM
jtarjanyi jtarjanyi is offline
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If the calls are distributed to agent groups and we are using ring timeout (8 sec) on the group, than it is irrelevant.
Is it right ?
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Old 10-16-2015, 05:22 AM
kalpanaautade kalpanaautade is offline
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Max. Reservation time is time period agent can hold/Reserve queue call for him to handle. After agent reserve call and Max reservation time over then call can be available in queue for next free agent.

Its not related to Ringing time. Its used when call is in queue.

Last edited by kalpanaautade; 10-16-2015 at 05:28 AM.
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