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Old 12-09-2016, 07:44 AM
gsanadze gsanadze is offline
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Default Outbound copmaign without agents

Is it possible to setup outbound compaign without agent being involved?
We need to call out to customers just to paly announcement and disconnect (some sort of group announcement system)

And if this is possible, any idea on how to implement?
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Old 01-21-2017, 08:16 AM
kruegerb kruegerb is offline
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in the IPOCC ISO is an example unter Examples\Taskflow Examples, see subfolder dialer_automaticInfo(agentless)
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Old 01-23-2017, 04:59 AM
gsanadze gsanadze is offline
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Thx!

I will try and report here results
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Old 01-24-2017, 09:33 AM
gsanadze gsanadze is offline
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thanks, I checked, everything works just fine. The Dialer calls outside number and playes announcement without agent involved.

The issue still - I need agent to be logged. So, I can't use IPOCC as dialler without agent licenses.

Another question, if possible - what is ODSI Evaluatiion Tag - what is does? Why it always sends call to the N line? ODSI stands for?


Many thanks anyway for prompts,

Regards

George
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Old 01-29-2017, 12:45 PM
kruegerb kruegerb is offline
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Due to the fact that the underlying concept for the dialer is only working with agents, you need at least in the evaluation phase, i.e. when dialer checks if free agent available to initiate a call job, at least 1 agent. But it is not neccesary to be a human agent, create a dummy agent and login at a phone and sign in. Because all call job goes to IVR, the "agent" is always free and the dialer works wiht the scripts.
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Old 01-31-2017, 11:39 PM
kruegerb kruegerb is offline
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here the answer for the other questions:
what is ODSI Evaluation Tag - what is does?
This tag is set by the dialer process to value 1 when the call job is in evaluation phase, i.e. checking if free agent in AG. With this tag it is possible to handle the call during evaluation different as during initiation and distribution.

Why it always sends call to the N line?
only during short time of evaluation, the value =1 and goes to yes, when call job in Initiation or distribution, this value =0 and goes to N
ODSI stands for?
OD: Outbound Dialer
SI: System Information, i.e. this value is set by the server, do not use this task tag for other purpose
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