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Old 05-30-2012, 06:09 PM
herbert77060 herbert77060 is offline
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Default One-X Quick Edition

My customer gave me her Avaya 4610 SW phones after she could not find the guy who installed them. I have purchased a PoE switch and am trying to access the phones through the web interface. I do not know the password(s) and neither does the customer. How can I default these phones? They are release 2.0 and it app4ears they came out of Mexico from looking at the sticker on the bottom. I have tried to reset using the mute button and the hold button. Neither button will get me into the admin screen nor allow me to access admin functions. If I can set everything back to factory default I would be very happy!.
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Old 05-31-2012, 06:46 AM
mskinner mskinner is offline
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If these are truly one-X Edition telephones, please see the Troubleshooting Guide at:

https://origin-support.avaya.com/css...ents/100016466

for information on resetting the password and other information.
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Old 06-04-2012, 01:34 PM
herbert77060 herbert77060 is offline
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Default One-X Quick Edition

Okay, the customer found the password and I can access the system but I have a couple of issues I am trying to resolve while learning the system.

1. None of the feature buttons operate (i.e. transfer, conference, mute, etc.)
2. I am trying to get the voice mail to email to work and not having any luck.

Any assistance is greatly appreciated.



Quote:
Originally Posted by mskinner View Post
If these are truly one-X Edition telephones, please see the Troubleshooting Guide at:

https://origin-support.avaya.com/css...ents/100016466

for information on resetting the password and other information.
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