Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-28-2016, 01:45 PM
rfreil rfreil is offline
Hot Shot
 
Join Date: Nov 2016
Posts: 16
rfreil has 10 reputation points
Default Scopia® XT5000 video conferencing system has a bad echo

Our video conferencing system has a bad echo "the remote party can hear themselves" like audio loop feedback. The local site doesn't hear the echo. I looked and found that the echo canceler was not working and after I unplug the local site microphone and plug it back in it seems to reset the connection and the echo canceler starts working and the echo is resolved. Hears the kicker... the issue returns the next day. I fix the echo again "disconnect and reconnect the mic" at the local main site and no problems all day call after call meeting after meeting ... system startup and shutdown no issues at all "that day". Then everyone goes home and the next morning the first call of the day the remote site reports the echo again.
This pattern repeats day after day.
I have done everything I could think of to resolve the issue.
Updated Scopia software
Changed out mics
Looked at all the settings I could not see anything unusual.


The setup is 1 HD TV and 1 mic at the local main site and same for the remote site.
Audio is output through the TV speakers for both sites.
Software: V8_3_2_534
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:34 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.