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Old 01-12-2019, 06:27 PM
hurdk hurdk is offline
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Default Alias ip address for CM 7.1.3 not allowing SSH

Upgrading a single server to dual

AVP,

Works flawlessly in the lab with a POE switch set to customer schema.
.
Once on Customer Network it throws errors and does not allow access via SSH.

Haven't found anything on Support yet. Still looking.
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Old 01-22-2019, 11:36 AM
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mlombardi1 mlombardi1 is offline
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What are the errors? Are you able to SSH to the native IP of each CM server? If so, there could be an ARP issue on the network switch.
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Old 01-25-2019, 10:03 AM
hurdk hurdk is offline
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I have new info on this since my last post:

Each server is connected to a separate data switch. I will be moving the secondary server to the same data switch. I have verified the ports are all in the same VLAN. I will also test with a spare data switch I have to prove the servers can communicate outside the customer network. This scenario works since the new servers have yet to be cutover yet. I will update when i have this completed to hopefully help anyone else who may run into this.
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Old 03-20-2019, 01:37 PM
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The issue was on the customer network.

Once the servers were connected to the same data switch they had no problem communicating or establishing connections to ASM/SMGR, etc. All SIP phones came up as expected.
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