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Old 04-11-2017, 06:14 PM
kumar1396 kumar1396 is offline
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Default Source of truth for Agents / Skills

Hi,

I am working on creating some reports by pulling data from Avaya CMS db. I am using Synonym table to get the list of Agent's name or Skill name to show in the report. But what I noticed that not all the agents or skills entries are there in Synonym table.

I would like to know, is Synonym right table to look for all the agents and skills list? If not (which seems to be the case), can you please suggest other tables which can be the source of truth for all the agents and Skills?

Thanks,
Niraj
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