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Old 03-23-2019, 03:34 AM
algha10 algha10 is offline
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Default IPOCC, Automatically transfer calls to another topic when agent / user disconnect.

Hi,
I want to redirect the caller to an IVR application over IPOCC once Agent finish conversation with Agent. Is it possible?
Scenario:
Step 1 : caller calls to a topic 7000
Step 2: Topic transfers the caller to Agent X
Step 3: after conversation Agent disconnects the call.
Step 4: As caller hasn't disconnected the call, so requirement is call should be routed back to a different Topic i.e. 7001 and some announcements are made.

Kindly guide me on same if its possible.

Thanks,
Suhaib Faraj
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