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Old 11-06-2013, 10:40 PM
shah138 shah138 is offline
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Default Huntgroup configuration help

Hi,

Thanks in advance,

We have huntgroup xx configuration with acd, queue and vector to y, we defined the group type ucd-mia and 15 members(extension) in the hunt group.

We have the number mapped to vdn -> vector -> split(huntgroup xx). Now when the users calls in to number , it's not following the ucd mia type.

The extension we created in the hunt group has the login and logout button configured.

Any suggestion?
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Old 11-14-2013, 09:30 AM
jjashley jjashley is offline
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Shah138

What are you seeing that leads you to believe that it isn't following the most idle agent algorithm?
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