Digit Manipulation Calling Party

[ahartoch]

Hi,

Does anyone know if there is a way on communication manager to peform digit manipulation of the CLID of a calling party? I know that this is possible on the CS1000 but I don't know if it's possible on the Communication Manager.

Thanks in advance,
Alex

[jjoshi]

Hi Alex,

The digit manipulation of the of the CLID of a calling party can be done in AVAYA Communication Manager as well.

This is available on the trunk group form :- Page number 2.

As per the Administrator Guide for Avaya Communication Manager:-

"The Incoming

Calling Number - Delete, Insert, and Format fields are the administrable fields for the Calling Line Identification Prefix feature. They appear when the Direction field is incoming or two-way.

I hope this helps.

Regards.

[ahartoch]

JJoshi,

You are correct, however my understanding is that this would apply to every single call that comes though this trunk, however I only want to remove the digits if it matches a pattern.

In my case, I want to remove the first 3 digits if the first 3 digits match the customer ID number.

Furthermore I raised a ticket in technical support and they told me that this was not possible and I therefore raised a GRIP.

Alex