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Old 09-15-2016, 08:29 AM
carrai carrai is offline
Join Date: Jun 2015
Posts: 40
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Default Transfer to a hunting group for overload

Hello everryone, I have configured a hunting group in IPO which have dunny users that forwarding each one to a different mobile phone, the hunting group works fine because if a mobile phone doesn´t answer then the call jump to the next mobile phone.
But when I transfer the call from a topic with an external destinataion because there is no agents available, if the call is not answered the contact center give a message which is not in the task flow.and then call is released and doesnt work hunting to the next mobile phone.
I think if the ipocc make an blind transfer the problem was solved, which alternative I have??

Thanks in advance
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Old 09-15-2016, 04:52 PM
carrai carrai is offline
Join Date: Jun 2015
Posts: 40
carrai has 10 reputation points

I found this information https://support.avaya.com/ext/index?...ITLED_CUSTOMER
maybe that is the problem, I will try. it
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