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Old 09-15-2016, 11:27 AM
kgerhold217 kgerhold217 is offline
Join Date: May 2014
Posts: 69
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Default Screen Pop to External Browser

Has anyone done this before?

I am attempting to take an entered value and use it to pop a browser and go to the link provided with the with the entered information included.

I know I need to use variables and tags to accomplish and the IVR start program element, but unsure how to get it all working together with the end result.

Any help or advice is appreciated.
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Old 09-16-2016, 08:57 AM
mnorst mnorst is offline
Join Date: Mar 2015
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I have seen this done in the web client and the thick client.

The Web client is fairly straightforward in the Administration->UI Configuration-><profile>->Web UI agent tab. Adding the URL to the Web Access section with "in new browser window" will open a new page/tab.

The thick client will require another external web page that in turn pops the page on the local machine. Lots of moving parts and you may need someone with web skills to build the page (it's a javascript code that pops ActiveX on the agent pc) but the flow is: The internet widget on the telephony page has the url of your custom page with the variables (like callerid). When a call lands on the agent dektop, the internal browser calls the external page and passes variables, then the external page calls a command on the local machine to open a new window.

Hope that helps and good luck!
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Old 09-16-2016, 09:18 AM
verma62 verma62 is offline
Join Date: Apr 2015
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its possible in both the cases i.e. thick client and web client.

As described by Mnorst you need development skills to achieve in Thick client.

However you have to carefully develop it because of below IPOCC behavior
1. url is triggered while the call disconnect as well.
2. sometimes multiple times url is trigerred for a new call.
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Old 09-16-2016, 03:20 PM
kgerhold217 kgerhold217 is offline
Join Date: May 2014
Posts: 69
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Solution Confirmed Thanks

Thanks for the information guys. Think I will go the Web Interface path since I am not a web guy.
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