Nusiance caller

[tomfarrell]

I work for a city government and we are having a little trouble with some nusiance calls from one of our citizens.
The caller is dialing random numbers in city government and venting his dis-satisfaction to whomever answers the phone.

Is there a way to block or re-direct calls from this person ?

I am thinking that since we know the incoming caller id, can we route based on that ?

I am aware that you can block a call to a station based on the ANI but I don't know how to block that ANI from an trunk. The caller keeps calling random stations.

I assume that if we can figure out a way to re-route this person's calls, they will soon figure it out and simply block their caller id.
I have a request in to our carrier (ATT) about blocking calls from that phone, but usually that requires supeona or criminal actions.

Anyone have any ideas ? Thanks for reading.

[tomfarrell]

ATT has replied that they cannot block incoming call based on ani on their PRI trunks.

Anyone have an idea how to do it using the Avaya cm ?

[huttonj]

Consider the legal implications of what you are thinking of. When satisfied, try this, Assuming you have a Definity or CM product, and if you have EC500:
Create a COR that is totally restricted: No incoming calls, no outgoing calls.
Create an xport station with that cor. say 2345
Associate the ANI if your caller with ext 2345 :
change off-pbx-telephone station-mapping 2345
2345 is the extension, Application is EC500, skip dial, skip CC, their ANI is the Phone number, trunk selections in ARS, config set 1

If caller is coming in on ISDN or SIP, the PBX will associate that call with the station. The station has no permissions, and pbx returns denial to the LEC.

[tomfarrell]

@huttonj

Thank you. I will try this and reply back.

[pshook]

You might want to try SecureLogix. They make a great voice firewall to protect Analog, PRI, or SIP. We can redirect calls based on their caller ID so no matter what number they call they get security department.

[morri234]

I, too, need to block a nuisance caller. My system is IPOffice 9.1.8.
I associated the caller's 10 digit phone number with a shortcode and choose barred. That hasn't stopped my caller.

[byrdc]

Morri,
On an IPO you need to create a ICR with that CID and point it to a non-existent station or possably a phantom mail box and use the 'You have reached a non-working number' or a similar recording.

[morri234]

I may try that. Thank-you.

[morri234]

My solution turned out not to involve IPO at all. My SIP provider took care of it.

[thiel2]

Back to the IPO, make a short code with the feature Barred, and point the incoming call route to that code.

Code: *666
Feature: Barred
Telephone Number: (blank)
Line Group ID: 0

ICR Bearer Capability: Any Voice
Line Group ID: 0 (or whatever is the correct line group)
Incoming Number: *
Incoming Sub Address: (blank)
Incoming CLI: THE NUMBER YOU WANT TO BLOCK
Destination: *666