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Old 06-06-2012, 11:59 PM
serhatitu serhatitu is offline
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Default Proactive Contact 4.2.0 real time record selection problem

Hello,
We are using (Avaya Proactive Contact 4.2.0) in our company.

We have a problem in real time record selection because of infinity job name.
For example in the morning we have selected 455 record and have started the job.
Two hours later we have get 50 new records. I want to update record selection and I do not want to stop my running job.

Here are our update codes:
1 go lists
2 cd app_list971.app
3 hosttopds app_list971
This way we can succesfully update records without stoppping infinity971 job.

But I want to change my job name. Because there are 6 jobs(infinity971,972,973,974,975,996) and sometimes agents logs in to wrong job.
When I changes job name(For example: infinity971->IPTAL) I could not update records without stopping running job.

Can you help me?

Thanks for your help
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Old 08-22-2012, 05:50 AM
dmecin dmecin is offline
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There is no such possibility to change the infinity* job name without loosing its character.. unfortunately.
4.2 got realtime record selection only on infinity jobs - 5.0 is able to perform selection on plain outbnd jobs
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Old 09-07-2012, 07:59 AM
serhatitu serhatitu is offline
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thanks
its unreasonable
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