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Old 06-10-2015, 02:49 AM
ceceto ceceto is offline
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Default IP Office - Avaya Communicator - TAPI

Hi All,

we are making a TAPI application which is working fine with the IP Office h.323 physical phones, but be are not able to get any CTI/TAPI events if the user is using Avaya Communicator or Flare (SIP Extensions). Does anyone know, if there is any different kind of configuration for these type on users/extensions on the IP Office side ? System is Avaya IP Office 9.1

Thank You
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Old 07-31-2016, 03:55 AM
kumar1009 kumar1009 is offline
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Default Same issue here

I am facing the same issue, but strangely it works sometimes even when the user is logged in from communicator, never worked on flare though!!
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Old 02-17-2017, 12:29 AM
weiss1 weiss1 is offline
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This is availyble for Avaya Communicator since 10.0 SP2.
However, I coud not find anything written about it, which is surprising as this was a major PITA.

It does work if:
- The user has a license allowing him to use Avaya Communicator.
- No base extension for the same user, or
- User logged off with *36 (tested with IP96x1 and DS 5410)

If the user is logged on to a hardphone, TAPI will control the hardphone.
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