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Old 05-11-2017, 05:46 PM
bucky101 bucky101 is offline
Join Date: Nov 2010
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Default Phone Number Transmission

I have noticed a new field in IPOCC 10 - Phone Number Transmission. Have put the number in, and the outbound CLID is following the rules of the agents phone. Any thing else need setting up?

The discription of the manual is;
Specifies the number used for outgoing ACD topic calls to display at the destination phone. This number is used when the call is initiated by an agent using the Dial button in the UI. This option is also used for call back from an abandoned list and for topics used in a dialer campaign.
By default, the number is empty.
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Old 05-24-2017, 11:18 AM
nfanto nfanto is offline
Join Date: Jan 2015
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I search some thing like that for my customer (actually in 9.1 but if that is the solution the upgrade can be do).

In which doc you seen that (Phone Number Transmission) ?

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Old 05-29-2017, 06:38 PM
bucky101 bucky101 is offline
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you need to ensure that if using a SIP trunk, the SIP URI is set to Auto.
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Old 06-10-2017, 03:33 AM
johns1224 johns1224 is offline
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Good call, bucky101. Thanks!
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