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Old 11-04-2013, 09:03 AM
tleger1 tleger1 is offline
Join Date: Jul 2012
Posts: 3
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Default how to find S8300d serial number install in a G450

Dear all,

I need to get the S8300d Serial number but with no luck. If I log on the G450 and do a "show mm" I have the below result:
igva3018-005(super)# sho mm
Type : ICC
Description : ICC Media Module
Serial Number : UNKNOWN
HW Vintage : 5
HW Suffix : D
FW Version : 1
No. of ports : 2
Faults : No Fault Messages

If I log directly on the DOM0 and launch command dmidecode -t 1 I have the below result:

[root@xxxxxxx ~]# dmidecode -t 1
# dmidecode 2.10
SMBIOS 2.4 present.

Handle 0x0001, DMI type 1, 27 bytes
System Information
Manufacturer: Avaya Inc
Product Name: S8300D
Version: To Be Filled By O.E.M.
Serial Number: To Be Filled By O.E.M.
UUID: 00020003-0004-0005-0006-000700080009
Wake-up Type: Power Switch
SKU Number: To Be Filled By O.E.M.
Family: To Be Filled By O.E.M.

So how can I obtain this Serial Number as it's quite important info for me to match our customer hardware inventory with AVAYA SAP and SIEBEL DB as some Avaya DB corrupt exist.

On normal ACM or S8500, the issue do not exist. On LSP install on G350, G700, show mm provide the SN.
This is not related only to 1 G450 and its LSP but globally to all LSP in G450.

Thanks in advance for your support.
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Old 11-06-2013, 05:15 AM
avayatechjoey avayatechjoey is offline
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What is the purpose of the Serial # on the s8300, but if you do need it the white sticker is on the front. If that was pulled off then you out of luck it sounds...
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Old 11-14-2013, 03:48 PM
jjashley jjashley is offline
Join Date: Nov 2013
Posts: 39
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Solution Delivered

What firmware version is on the Gateway that you are looking at? It may be as simple as a firmware upgrade, a shutdown -r now on the 8300 may also work. The show system command will give you the serial number of the media gateway itself but not of the 8300.

Though this serial number is not required for licensing.
Joe Ashley
Avaya Solutions Engineer

Last edited by jjashley; 11-14-2013 at 04:18 PM.
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