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Old 10-07-2015, 09:21 AM
dkrajc dkrajc is offline
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Default Avaya IP Office - Connect remote phone over a VPN Tunnel


I am having an issue getting a Avaya 1608IP Phone to connect to my phone server over a VPN Tunnel.

Here is the setup. I have to firewalls from the same manufacturer at my corporate headquarters, where the Avaya system is installed, and a remote location. I have established an always on VPN Tunnel between the two locations. From the corp. office I can ping and get a response from a printer on the remote network. From the remote network, I can ping and get a response from a printer on the corp network. The issue is when I try to ping my Avaya system I get nothing. I am attaching a trace route from the remote to the corp side. If I run the trace route for the printing it works.

Does anyone have any ideas on why this is not working. I am running out of ideas.

Thanks in advance.

Daniel Krajc

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Old 10-07-2015, 12:59 PM
wellington35 wellington35 is offline
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We need more info. What type of Avaya server? virtual? Port Networks? or H.248s?

I would try pinging from the Avaya to its Default Gateway first. then to the next hop.
until you find the failure.

You might be missing an IP Route
Wellington Paez
Senior Convergence Specialist @ Carousel Industries
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Old 10-07-2015, 01:23 PM
dkrajc dkrajc is offline
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This is what I have in the office: Avaya IP Office 500 Digital Station and IP Office 500v2 control unit with 4 modules. I hope this answers your question. I also have in the corporate office several of the 1608 phones that work correctly with the system.

Attached is the ping return from when I pinged the gateway address, that did respond. Also attached is what is in my route information from my IP Office manager

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Old 10-10-2015, 06:11 AM
gwebster gwebster is offline
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Follow the direction that you have been given in the posting in the other forum and remove your address conflict between LAN1 and LAN2.
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ip office 500, network, ping, vpn

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