Avaya Phone Directory Feature

[mahajc]

Hello Team,

May I know the correct search sequence for using Phone directory feature.

For Example If I would like to search for Tom Smith.

As I am aware we need to search using surname i.e Smith in this case.

Should I be using key strokes as 76484*8 (If this is true, how to overcome overlapping names like Pmith (just example) as surname which have same sequence)

or

Should I be using key strokes as 77776444844*8 (Some names still do not show up in search even if they are correctly formatted without any special characters or spaces)