Avaya Support Forums  
HomeContactsHow To Buy

Go Back   Avaya Support Forums > IP Office Contact Center
Reload this Page Break on a button
FAQ Forum Rules Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-12-2018, 12:08 AM
jtarjanyi jtarjanyi is offline
Guru
  
Join Date: May 2012
Posts: 102
jtarjanyi has 10 reputation points
Solution Delivered Break on a button
Hello,

I have done couple of customization on the IPOCC client to show addtitional information to Agnets, Supervisors can turn of/off IVR threads via variables and the customer is happy with that, but I have got an interesting request.
Because the Agent need to do so many clicks if want to put their state to break, the customer want to do it with a button on UI. I did not find any variable for that, and dont have idea.
Is is possible to assign this function to a UI element ?
Reply With Quote
Reply

Tags
break, ipocc client

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -7. The time now is 11:23 AM.

Avaya Support Forums - Archive - Top

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.