Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 05-20-2015, 07:22 AM
rikki51 rikki51 is offline
Join Date: Mar 2010
Posts: 9
rikki51 has 10 reputation points
Default 1X Agent 2.5 Work Code Reporting

The 1X Agent 2.5 Admin document is sketchy on the reporting for the 1XA Work Codes feature. I need to understand a few more things:

Is there a limit on the # of codes that can be created for use (2 digit max, 99 in total or per group?)
Will these codes be recognized in CMS ECHI field?
Are these codes unique from traditional CMS Call Work Codes? ATAC says Yes.
If CMS doesn?t report on them, are there 1 X Agent log files to report from?
Reply With Quote
Old 05-21-2015, 06:22 AM
marzahn's Avatar
marzahn marzahn is offline
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
marzahn has 24 reputation pointsmarzahn has 24 reputation points
Exclamation Remember to Set Work Codes up in one-X Agent

This is one "gotcha" we ran into. We set up the work codes in the station like alwasy and figured that we were all set... Wrong! We had to set them up in one-X agent as well. Just sayin'
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
Reply With Quote
Old 05-22-2015, 04:05 AM
shaikht shaikht is offline
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points


CMS reports CWC report.

You need to add CWC in dictionary and administer them in call center administration.

On CMS, there is as such no limit on digits of CWC. It can be of more than two digits but there is limit on number of CWC which can be added. It depends on value set in data storage allocations.

I hope it helps from atleast CMS side.
Reply With Quote

one-x agent, work codes

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 06:14 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.