Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 05-30-2018, 03:24 AM
pspieg pspieg is offline
Hot Shot
Join Date: Mar 2016
Posts: 24
pspieg has 10 reputation points
Default Time zone adjustment

Hi all,

At one of our customers we had problems with the automated statistics. The problem occured after using the time zone adjustment program. The statistics were not generated anymore, and some off the statistics were being send via e-mail every 3 minutes.

After searching why this was happening, we found that the dates and time in the reports were incorrect. So, after opening one of these reports, there was a notice "invalid time".
After editing the report, and clicking on the time it was automatically adjusted.
Save the report and the problem was solved.
We had to do this for every report, and now also the errors in the TTrace were gone.

Hope this can save you some time in troubleshooting.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:23 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.