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Old 09-09-2013, 08:02 PM
kgiam kgiam is offline
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Default IP Office 500 V2 Help

Hi Guys,

Have you came across this requirement?

Suppose I have 10 staffs in the office, I want any alert or notification on my phone display if there is any call to all other extensions.

Let us say my extension is 500, if someone call to extension 505, I should be able to see on my own phone that extension 505 has an incoming call and I can press a button on my phone to actually answer this call.

I know there is a feature called bridged appearance or perhaps coverage appearance, but I can only do a bridge appearance to only one other extension only (as I can see it). The requirement is the other nine phone extensions I should be able to see also, and answer if necessary.

Hoping for your kind help.

Thanks.
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  #2  
Old 09-10-2013, 09:52 PM
thiel2 thiel2 is offline
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What model phones are you using, and what release is your IP Office?

Let's say you are using a 1416 telephone. After the standard Call Appearances, and perhaps Park buttons, you should have at least 9 buttons left over. Put a User button for each other user in the system on each phone (you of course don't need a button for yourself on your own phone).

The light next to the button will indicate the status of the extension. Off if the extension is idle. Solid red if the extension is in DND. Slow flashing if it is in use. Rapid flashing if it is ringing. Pressing the User button while it is ringing will pickup the call. Pressing the User button while it is off or in use will simply place a call to the extension. You can also use the User button in conjunction with Transfer and Voicemail Transfer.

Quote:
Originally Posted by kgiam View Post
Hi Guys,

Have you came across this requirement?

Suppose I have 10 staffs in the office, I want any alert or notification on my phone display if there is any call to all other extensions.

Let us say my extension is 500, if someone call to extension 505, I should be able to see on my own phone that extension 505 has an incoming call and I can press a button on my phone to actually answer this call.

I know there is a feature called bridged appearance or perhaps coverage appearance, but I can only do a bridge appearance to only one other extension only (as I can see it). The requirement is the other nine phone extensions I should be able to see also, and answer if necessary.

Hoping for your kind help.

Thanks.
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  #3  
Old 09-11-2013, 01:44 AM
khan172 khan172 is offline
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Default Avaya Account

Good day.

i have purchased Avaya now i am going to downloading software form Avaya support site it ask for login i have make login also but it need partner or customer login that can only download the software and get other benefits . kindly inform me what i do how can i download and make this account.


thanks
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  #4  
Old 09-12-2013, 02:22 AM
kgiam kgiam is offline
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Hi Thiel2,

That could not work on my case. I am using Avaya Deskphones 1608. I have eight buttons. These buttons are configured on other features such as call forward, conference, speed dial, directed call pickup.

Unless there is a feature in Avaya that I can overlay all the extensions into one button then that would solve my problem.

Thanks.

Regards
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  #5  
Old 09-13-2013, 07:00 PM
thiel2 thiel2 is offline
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Nope, you need phones with more buttons - that's the only way you're going to be able to observe the status of a bunch of other extensions, and answer them easily by pressing a button.

Since you're using IP phones, look at 1616 or 9608 sets
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