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Avaya Product Security

Apache Log4j Vulnerability - Impact for Avaya products

Avaya is aware of the recently identified Apache Log4j vulnerability (CVE-2021-44228 , CVE-2021-45046 , CVE-2021-45105 , CVE-2021-44832 and CVE-2021-4104) and is conducting impact assessments across its portfolio, identifying opportunities for temporary mitigations, if possible, and developing plans for remediation, as appropriate.       

Avaya will provide status updates on a regular basis.  Please bookmark this site and check regularly until remediations for all of your products have been published.   

What happened:

On December 28, 2021, a vulnerability in the Apache Log4j component affecting versions 2.17 and earlier was disclosed:

            CVE-2021-44832: Apache Log4j2 vulnerable to RCE via JDBC Appender when attacker controls configuration.

On December 18, 2021, a critical vulnerability in the Apache Log4j component affecting versions 2.16.0 and earlier was disclosed:

            CVE-2021-45105: Apache Log4j2 does not always protect from infinite recursion in lookup evaluation.

On December 17, 2021, Apache raised the CVSSv3 score for CVE-2021-45046 from 3.7 (Low) to 9.0 (Critical).

On December 14, 2021, a critical vulnerability that affects Apache Log4j component affecting versions 2.15.0 and earlier was disclosed:

             CVE-2021-45046: Apache Log4j2 Thread Context Message Pattern and Context Lookup Pattern vulnerable to a denial of service attack.

On December 9, 2021, a critical vulnerability in the Apache Log4j Java logging library affecting all Log4j2 versions prior to 2.15.0 was disclosed:

            CVE-2021-44228: Apache Log4j2 JNDI features do not protect against attacker controlled LDAP and other JNDI related endpoints.

            CVE-2021-4104: Apache Log4j 1.2 when specifically configured to use JMSAppender, is vulnerable to deserialization of untrusted data when the attacker has write access to the Log4j configuration.

For a description of these vulnerabilities, see the Apache Log4j Security Vulnerabilities page.

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Are my Avaya products affected?

Avaya is investigating its product line to determine which products may be affected by this vulnerability. As the investigation progresses, Avaya will update this advisory with information about affected product.  Because this is an ongoing investigation, be aware that products currently considered not vulnerable may subsequently be considered vulnerable as additional information becomes available.  Refer to the table below for information about specific products, status and available remediation or mitigation. 

End of Manufacturer’s Support: Avaya is prioritizing our GA products in a phased approach based on risk level and expected impact.  Products/versions designated EOMS are not being scanned at this time and customers are encouraged to upgrade to a supported product/version.

 

What should I do next?

Refer to this security notice for status on your product and recommended actions. Avaya is aware that some customers are not able to immediately migrate EOMS product to a supported Release. In those cases, Avaya recommends the customer protect the EOMS product behind an application-aware firewall appliance and/or cloud service.

Product Tracker:

The following table lists the vulnerability status of Avaya products that may be affected by the vulnerability described in this advisory. If a future release date is indicated for patches or fixes, the date provided represents an estimate based on all information known to Avaya as of the date at the top of the table. Availability dates are subject to change based on a number of factors, including satisfactory testing results and delivery of fixes. If no version or date is listed for an affected component (indicated by a blank field and/or a designation of “TBD”), Avaya is continuing to evaluate the fix and will update the advisory as additional information becomes available.

Note: Investigation now includes CVE-2021-44228, CVE-2021-45046, CVE-2021-45105,
CVE-2021-44832 and CVE-2021-4104. PSN’s will be updated accordingly.

Customers are encouraged to subscribe to e-notifications to be notified of the latest PSN updates for their affected products.

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Updated: Wednesday, January 19, 2022 - 11:30 am ET
 

Product Family

Release

Remediation Required?

Associated Hypertext Links
(PSN/PCN)

1100 Series IP Deskphones

1x - 5.x

NO

 

1200 Series IP Deskphones

1.x - 4.x

NO

 

1400 Series Deskphones

1.0

NO

 

1600 Series IP Deskphones

1.x

NO

 

2050 IP Softphone

4.4

NO

 

2400 Series Digital Telephones

1.0

NO

 

3420 3620 Handsets

 

NO

 

3600 Series IP Wireless Handsets

3.0

NO

 

3606 Series IP Wireless Handsets

 

NO

 

3641 IP Wireless Handset

1.0

NO

 

3700 Series DECT Handsets

2.x - 4.x

NO

 

4600 Series Phones

1.x - 2.x

NO

 

5400 Series Digital Telephones

1.0

NO

 

64xx DCP Phones

 

NO

 

9400 Series Digital Phone

1.x

NO

 

9500 Series Deskphones

1.0

NO

 

9600 Series IP Deskphones

96x H323 1.x - 6.x

NO

 

9600 Series IP Deskphones

96x SIP 1.x - 7.x

NO

 

ACCS IPO on Azure

11.1.x

YES

PSN005946u

ACO Migration Tool

8.0

NO

 

Adjunct Speakerphone

 

NO

 

AI Flow Studio 

All

NO

 

Analog Phone - 6219/6221

 

NO

 

Avaya Agent for Desktop

2.0

NO

 

Avaya Agent for Desktop

2.0.6 

NO

 

Avaya Analytics

4.1

YES

PSN005960u

Avaya Analytics

4.1.1

YES

PSN005960u

Avaya Aura WebLM

8.x

NO

PSN005565u

Avaya Aura Workforce Optimization Advanced

15.2

YES

PSN005976u

Avaya Aura® Appliance Virtualization Platform

7.x - 8.x

NO

 

Avaya Aura® Application Enablement Services

10.1

YES

PSN020551u

Avaya Aura® Application Enablement Services

8.1.3.2 -8.1.3.3

YES

PSN020551u

Avaya Aura® Application Enablement Services

8.x

NO

PSN020551u

Avaya Aura® Application Server 5300

1.0

NO

 

Avaya Aura® Call Center Elite

8.x - 10.x

NO

 

Avaya Aura® Call Center Elite Multichannel

6.6

YES

PSN005952u

Avaya Aura® Communication Manager

8.x - 10.x

NO

PSN020559u

Avaya Aura® Contact Center

7.1

YES

PSN005931u

Avaya Aura® Contact Center

7.0.3 

YES

PSN005931u

Avaya Aura® Contact Center

7.1.1

YES

PSN005931u

Avaya Aura® Contact Center

7.1.2

YES

PSN005931u

Avaya Aura® Device Services

7.1

NO

PSN005933u

Avaya Aura® Device Services

8.0

NO

PSN005933u

Avaya Aura® Device Services

8.1

YES

PSN005933u

Avaya Aura® Device Services

10.1

YES

PSN005933u

Avaya Aura® Device Services

7.1.5 

NO

PSN005933u

Avaya Aura® Device Services

7.1.6 

NO

PSN005933u

Avaya Aura® Device Services

8.0.1 

YES

PSN005933u

Avaya Aura® Device Services

8.0.2 

YES

PSN005933u

Avaya Aura® Device Services

8.1.3 

YES

PSN005933u

Avaya Aura® Device Services

8.1.4

YES

PSN005933u

Avaya Aura® Device Services

8.1.5

YES

PSN005933u

Avaya Aura® Experience Portal

7.2.x

NO

 

Avaya Aura® Media Server

8.0.0

YES

PSN020549u

Avaya Aura® Media Server

8.0.1

YES

PSN020549u

Avaya Aura® Media Server

8.0.2

YES

PSN020549u

Avaya Aura® Messaging

6.x  - 7.x

NO

 

Avaya Aura® Orchestration Designer

7.2.x

NO

 

Avaya Aura® Presence Services

8.0

YES

PSN005934u

Avaya Aura® Presence Services

8.1

YES

PSN005934u

Avaya Aura® Presence Services

10.1

YES

PSN005934u

Avaya Aura® Presence Services

8.0.1

YES

PSN005934u

Avaya Aura® Presence Services

8.0.2

YES

PSN005934u

Avaya Aura® Presence Services

8.1.1

YES

PSN005934u

Avaya Aura® Presence Services

8.1.2

YES

PSN005934u

Avaya Aura® Presence Services

8.1.3

YES

PSN005934u

Avaya Aura® Presence Services

8.1.4

YES

PSN005934u

Avaya Aura® Session Manager

8.0

YES

PSN020550u

Avaya Aura® Session Manager

8.1

YES

PSN020550u

Avaya Aura® Session Manager

10.1

YES

PSN020550u

Avaya Aura® Session Manager

8.0.1 

YES

PSN020550u

Avaya Aura® Session Manager

8.1.1 

YES

PSN020550u

Avaya Aura® Session Manager

8.1.2 

YES

PSN020550u

Avaya Aura® Session Manager

8.1.3 

YES

PSN020550u

Avaya Aura® System Manager

10.1

YES

PSN005565u

Avaya Aura® System Manager

8.0 - 8.1.2

NO

PSN005565u

Avaya Aura® System Manager

8.1.3 

YES

PSN005565u

Avaya Aura® Web Gateway

3.11

YES

PSN020553u

Avaya Aura® Web Gateway

3.8

YES

PSN020553u

Avaya Aura® Web Gateway

3.9

YES

PSN020553u

Avaya Aura® Web Gateway

3.7.0.1

YES

PSN020553u

Avaya Aura® Web Gateway

3.8.1

YES

PSN020553u

Avaya Aura® Web Gateway

3.9.1

YES

PSN020553u

Avaya Aura® Workforce Optimization (WFO)

15.1

YES

PSN005981u

Avaya Aura® Workforce Optimization (WFO)

15.2

YES

PSN005976u

Avaya Aura® Workforce Optimization (WFO)

15.1.2

YES

PSN005981u

Avaya Aura® Workforce Optimization (WFO)

15.2.1

YES

PSN005976u

Avaya Breeze™

3.7

YES

PSN005949u

Avaya Breeze™

3.8

YES

PSN005949u

Avaya Breeze™

2.0 -  3.5

NO

 

Avaya Breeze™

3.8.1

YES

PSN005949u

Avaya Call Center Elite Digital

1.0

YES

PSN005983u

Avaya Call Reporting

3.x - 4.x

NO

 

Avaya Calling for Microsoft Teams

1.0

NO

 

Avaya Client Applications

6.3.1 

NO

 

Avaya Client Applications

6.3.2 

NO

 

Avaya Co-Browsing Snap-in

3.0

NO

PSN005950u

Avaya Co-Browsing Snap-in

3.2

NO

PSN005950u

Avaya Co-Browsing Snap-in

3.3

NO

PSN005950u

Avaya Co-Browsing Snap-in

3.4

YES

PSN005950u

Avaya Co-Browsing Snap-in

3.6

YES

PSN005950u

Avaya Co-Browsing Snap-in

3.7

YES

PSN005950u

Avaya Co-Browsing Snap-in

3.8

YES

PSN005950u

Avaya Co-Browsing Snap-in

3.2.2

NO

PSN005950u

Avaya Co-Browsing Snap-in

3.6.1

YES

PSN005950u

Avaya Co-Browsing Snap-in

3.8.1

YES

PSN005950u

Avaya Collaboration Unit CU360

10 .x - 11.x

NO

 

Avaya Communicator for Android

2.x - 7.x

NO

 

Avaya Contact Center Select

7.1

YES

PSN005931u

Avaya Contact Center Select

7.0.3

YES

PSN005931u

Avaya Contact Center Select

7.1.1

YES

PSN005931u

Avaya Contact Center Select

7.1.2

YES

PSN005931u

Avaya Converged Platform 110, 120, 130

4.0

NO

 

Avaya Converged Platform 4200

4.0

YES

PSN005974u

Avaya Conversational Intelligence   (ACI)

1.0

NO

 

Avaya CRM Connector - Connected Desktop

2.2

YES

PSN005968u

Avaya Device Adapter

8.x -  10.x

NO

 

Avaya Diagnostic Server/Secure Access Link

3.0 - 3.3

NO

PSN005965u

Avaya Diagnostic Server/SLA Mon

3.0 - 3.3

NO

PSN005965u

Avaya Digital Connection

3.8

NO

 

Avaya Engagement Designer

3.0.4

NO

 

Avaya Experience Portal

8.0

NO

 

Avaya Experience Portal

8.1

NO

 

Avaya Flare® Communicator iPad

1.0

NO

 

Avaya Flare® Communicator Windows

1.0

NO

 

Avaya Flare® Experience

1.0

NO

 

Avaya Flare® Experience iPad

1.1

NO

 

Avaya Flare® Experience iPad

1.2

NO

 

Avaya Flare® Experience Windows

1.1

NO

 

Avaya Hospitality Phone  H200 Series

1.0

NO

 

Avaya Hospitality Phone  H200 Series

1.0

NO

 

Avaya IP Office

3.0.3 

YES

PSN005946u

Avaya IP Office

3.0.4 

YES

PSN005946u

Avaya IX Workplace Attendant

5.3

NO

 

Avaya J100 Expansion Module

1.0

NO

 

Avaya J100 Expansion Module

1.0.1

NO

 

Avaya Meetings® Manager

9.1.10

YES

PSN005935u

Avaya Meetings® Manager

9.1.11

YES

PSN005935u

Avaya Meetings® Manager

9.1.12

YES

PSN005935u

Avaya Meetings® Manager

9.1.9

YES

PSN005935u

Avaya Meetings® Server

9.1.10

YES

PSN005938u

Avaya Meetings® Server

9.1.11

YES

PSN005938u

Avaya Meetings® Server

9.1.12

YES

PSN005938u

Avaya Meetings® Streaming and Recording

9.1.10

YES

PSN005936u

Avaya Meetings® Streaming and Recording

9.1.11

YES

PSN005936u

Avaya Meetings® Streaming and Recording

9.1.12

YES

PSN005936u

Avaya Messaging

10.8

YES

PSN005988u

Avaya Messaging

11

YES

PSN005988u

Avaya Notification Solution

3.x

NO

 

Avaya Oceana™ Solution

3.6

YES

PSN005962u

Avaya Oceana™ Solution

3.7

YES

PSN005962u

Avaya Oceana™ Solution

3.8

YES

PSN005962u

Avaya Oceana™ Solution

3.6.1

YES

PSN005962u

Avaya Oceana™ Solution

3.8.1

YES

PSN005962u

Avaya Oceana™ Workspaces

3.7

YES

PSN005963u

Avaya Oceana™ Workspaces

3.8

YES

PSN005963u

Avaya Oceana™ Workspaces

3.8.1

YES

PSN005963u

Avaya OneCloud Admin Portal

7.4.3.05

NO

https://status.avayacloud.com

Avaya OneCloud CCaaS (Multi-Channel)

4.0

NO

https://status.avayacloud.com

Avaya OneCloud CCaaS Public

 

NO

https://status.avayacloud.com

Avaya OneCloud CPaaS

 

NO

https://status.avayacloud.com

Avaya one-X® Agent

2.5.15 - 2.5.16

NO

 

Avaya one-X® Client Enablement Services

6.x

NO

 

Avaya Orchestration Designer

8.0

NO

 

Avaya Orchestration Designer

8.1

NO

 

Avaya Reporting & Analytics Connector

19.x

NO

 

Avaya Room System XT7100

8.3

NO

 

Avaya Session Border Controller for Enterprise

8.0

NO

PSN020554u

Avaya Session Border Controller for Enterprise

8.1

YES

PSN020554u

Avaya Session Border Controller for Enterprise

8.0.1

YES

PSN020554u

Avaya Session Border Controller for Enterprise

8.1.1

YES

PSN020554u

Avaya Session Border Controller for Enterprise

8.1.2

YES

PSN020554u

Avaya Session Border Controller for Enterprise

8.1.3

YES

PSN020554u

Avaya Social Connections

 

YES

PSN005932u

Avaya Social Media Hub

1.0

NO

PSN005932u

Avaya Social Media Hub

1.1

YES

PSN005932u

Avaya Solutions Platform 130

4.0

NO

 

Avaya Solutions Platform 130

 5.0

NO

 

Avaya Solutions Platform 4200

4.0

YES

PSN005974u

Avaya Solutions Platform 4200

4.1

YES

PSN005974u

Avaya Vantage

1.x - 3.x

NO

 

Avaya Video Conferencing XT Series

9.2.x

NO

 

Avaya WebRTC Connect

4.0

YES

PSN005980u

Avaya Wireless Handset 3700

4.7.x

NO

 

Avaya Wireless Handsets D200 Series

1.x

NO

 

Avaya Workforce Engagement

15.2

YES

PSN005976u

Avaya Workforce Engagement

20.1

YES

PSN005976u

Avaya Workforce Engagement

15.2.2

YES

PSN005976u

Avaya Workforce Engagement

15.2.211

YES

PSN005976u

Avaya Workforce Engagement Select

5.3

YES

PSN005942u

Avaya Workforce Optimization Select

5.0 - 5.2.x

NO

PSN005942u

Avaya Workplace Attendant

5.4

NO

 

Avaya Workplace Attendant

5.x

NO

 

Avaya Workplace Client

3.x

NO

 

Avaya Workplace Integration with Skype for Business

8.0

NO

 

Avaya Workspaces

3.8

YES

PSN005961u

Avaya Workspaces

3.8.0.1

YES

PSN005961u

Avaya Workspaces

3.8.1.1

YES

PSN005961u

Avaya Workspaces for Salesforce

3.8.1

NO

 

AvayaVideo Conferencing  XT Series

8.3

NO

 

AVP Utilities

8.1.x

NO

 

B100 Series Conference Phones B169

1.2

NO

 

B100 Series Conference Phones B189

1.x-6.x

NO

 

B109 Conference Phone

1.0

NO

 

B169 IP DECT Conference Phone

1.0

NO

 

B179 SIP Conference Phone

2.x

NO

 

B199 Conference Phone

1.x

NO

 

B5800 Branch Gateway

6.1

NO

 

Breeze

1.0

NO

 

Breeze Client SDK

3.x - 4.x

NO

 

Business Rules Engine

3.3

YES

PSN005959u

Business Rules Engine

3.4

YES

PSN005959u

Business Rules Engine

3.5

YES

PSN005959u

Business Rules Engine

3.6

YES

PSN005959u

Business Rules Engine

3.7

YES

PSN005959u

Call Management System

19.x

NO

PCN005930u

Call Management System Supervisor

19.x

NO

 

Call Park and Page Snap-in

3.0

NO

 

Callback Assist

5.0

YES

PSN005945u

Callback Assist

5.0.1

YES

PSN005945u

CallMaster

7

NO

 

Chatbot Snap-in

3.2

NO

PSN005951u

Cloudlink

5.5

NO

 

Communication Server 1000

7.6.x

NO

 

Contact Analyzer

1.x

NO

 

Context Store Snap-in

3.x

NO

 

Control Manager

 9.0.2.1

YES

PSN005939u

Control Manager

9.0 - 9.0.1

NO

PSN005939u

Control Manager

9.0.2

YES

PSN005939u

CT Suite

2.X - 4.X

YES

PSN005964u

Customer Interaction Express

3.4.7

NO

PSN005987u

Desktop Collector Snap-in

3.3

NO

PSN005971u

Desktop Wallboard

6.x - 7.x

NO

 

Device as a Service  (DaaS)

 

NO

 

Device Enrollment Service

3.1

YES

PSN020552u

Device Enrollment Service

1.0 - 3.0

NO

 

Dynamic Self Service (DSS)

2.9.3

NO

 

E129 SIP Deskphone

1.0

NO

 

E159 Media Station

1.1

NO

 

E169 Media Station

1

NO

 

E169 Media Station

1.1

NO

 

Engagement Assistant

3.0

NO

 

Engagement Assistant

3.0.1

NO

 

Engagement Designer

3.1  - 3.8

NO

 

Equinox™ Conferencing

9.1.2

YES

PSN005969u

Equinox™ Conferencing

9.1.2

YES

PSN005969u

Equinox™ for Web

1.0

NO

 

Equinox™ for Web

1.1

NO

 

G430 Media Gateway

6.x - 10.x

NO

 

G450 Media Gateway

1.x - 10.x

NO

 

GSMB: C3000 / FaxMailPro Unified Messaging

4.x

NO

 

GSMB: C3000 Unified Messaging

4.x

NO

 

GSMB: Hospitality - Middleware FOIS

6.1

YES

https://sales.avaya.com/gtc/media/Document?id=101079570

GSMB: Hospitality - Middleware FOIS

6.3

YES

https://sales.avaya.com/gtc/media/Document?id=101079570

GSMB: Medial

5.1

YES

https://sales.avaya.com/gtc/media/Document?id=101079582

GSMB: Medial

6

YES

https://sales.avaya.com/gtc/media/Document?id=101079582

GSMB: Medial

6.1

YES

https://sales.avaya.com/gtc/media/Document?id=101079582

GSMB: Medial

6.5

YES

https://sales.avaya.com/gtc/media/Document?id=101079611

GSMB: Screen Pop

3.x

NO

 

H100 Series Video Collaboration Stations SIP

1.x - 10.x

NO

 

Harmony Workforce Optimization

4.2

NO

PSN005943u

Harmony Workforce Optimization

4.5

NO

PSN005943u

Huddle Camera HC010

9.1

NO

 

Huddle Camera HC020

8.1

NO

 

Huddle Camera HC050

6.3

NO

 

Intelligent Customer Routing

7

NO

PSN005948u

Intelligent Customer Routing

8

NO

PSN005948u

Intelligent Customer Routing

7.0.1

NO

PSN005948u

Intelligent Customer Routing

7.0.2

NO

PSN005948u

Interaction Center

7.3.10

YES

PSN005937u

Interaction Center

7.3.9

YES

PSN005937u

IP DECT

1.x - 4.x

NO

 

IP Office™ Platform

11.1

YES

PSN005946u

IP Office™ Platform

11.0.4

YES

PSN005946u

IP Office™ Platform

11.1.1

YES

PSN005946u

IP Office™ Platform

11.1.2

YES

PSN005946u

IP Wireless Phones SIP

1.1

NO

 

IQ

5.2

NO

PSN005947u

J100 IP Phone

1.x - 4.x

NO

 

L100 Series Headsets

1.0

NO

 

Meeting Exchange

4.x - 6.x

NO

 

Mobile Video Snap-in

3.0

NO

 

Multimedia Messaging

3.x

NO

 

Officelinx

10.7

NO

 

Operational Analyst

7.3.9 - 7.3.10

NO

PSN005958u

Operations Support System (OSS)

3.0

NO

PSN005957u

Proactive Contact

5.2

NO

PSN005973u

Proactive Outreach Manager

4.0

YES

PSN005944u

Proactive Outreach Manager

3.1.3 

NO

PSN005944u

Proactive Outreach Manager

4.0.1 

YES

PSN005944u

Real-Time Speech Snap-in

3.0

NO

 

Real-Time Speech Snap-in

3.1

NO

 

Room Camera RC100

1.0

NO

 

SAL Policy Manager

3.0 - 3.2

NO

PSN005966u

Spaces

 

NO

https://status.avayacloud.com

Survey Assist

4.x

NO

 

Tracking Camera TC220

1.0

NO

 

Unified Client

 

NO

 

XT Desktop Server

8.3.915

NO

 

 

 

 

 

 

 

 

 

 

 

 

 

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NOTICE AND LEGAL DISCLAIMER

When considering software upgrades, customers are advised to regularly consult the advisories for Avaya products, which are available at support.avaya.com/security.  Customers should validate that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact their contracted maintenance providers or the Avaya support desk.

A standalone copy or paraphrase of the text of this document is an uncontrolled copy and may lack important information or contain factual errors. The information in this document is intended for end users of Avaya products.

 

THIS DOCUMENT IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. YOUR USE OF THE INFORMATION ON THE DOCUMENT OR MATERIALS LINKED FROM THE DOCUMENT IS AT YOUR OWN RISK. AVAYA RESERVES THE RIGHT TO CHANGE OR UPDATE THIS DOCUMENT AT ANY TIME. AVAYA EXPECTS TO UPDATE THIS DOCUMENT AS NEW INFORMATION BECOMES AVAILABLE.

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