The Global Registration Tool (GRT) is used to register equipment on an end customer’s install base, for purposes of accurate renewals quoting and ongoing remote maintenance support.
GRT users can ensure that a customer's install base is accurate by updating hardware inventory records and by testing connectivity and alarming to necessary devices at the customer's location.
Below are links to the most important help documents and videos to assist you in performing registrations.
Global Registration Job Aid
Technical Onboarding Help Document
Communication Manager Registration Help Document
IP Office Registration Help Document
CM Main/Remote Survey Help Document
Install Base Creation Video
Technical Onboarding Video
Record Validation Video
Equipment Move Video
IP Office Registration and IPOSS Token Redemption Video
CM Main/Remote Survey Video
The documents in this section provide additional information to help users perform registrations in GRT and use related Avaya tools.
Avaya Global Registration Policy
ION/ASG Technical Onboarding Form
ACS BI Quote Report Job Aid (LOA Reports)
US & Canada Polling Help Document
US Avaya Classic Record Correction FAQ
ACSBI Registration Status Report User Guide
The Global Registration Team frequently holds live "Ask the Expert" training sessions to demonstrate the Global Registration Tool, and to provide an open Q&A forum where users can get their questions answered. These sessions are open to business partners, end customers and Avaya associates, and they are recorded and posted for anyone with an SSO to watch.
Below is a Knowledge Base article where we post the links to all recorded "Ask the Expert" sessions. This article also includes the dates and times of future sessions, as well as the logistics to join the trainings.
https://support.avaya.com/ext/index?page=content&id=FAQ105029
The Global Registration Team is focused on improving GRT and the registration process to best suit the needs of its users. Accordingly, a Suggestion Forum is available to you where you can submit ideas and suggestions for our team to review.
These suggestions are taken very seriously and are a key factor in deciding which new features and functionality will be deployed in GRT. If you have any thoughts for how to improve the Global Registration Tool or process, please let us know!
Access the Suggestion Forum Here
Avaya Suggestion Forum User Guide
You are now leaving Avaya Support and entering the Avaya Learning website.
ContinueThis functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link
A good query consists of three things:
Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote
Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)
The more exact the phrases are to the actual title or string of text in a document, the better the results
Welcome to the Avaya Support Website
Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.
Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts
Videos and Tips on using the Avaya Support Website can be found here.
Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.
Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. We are set up for collaborating with you with screen sharing and Web Talk.
Close|
* Required
|
Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.
If you do not have access to this Sold To, contact your Company Administrator
EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region
The SO / PO entered is either not valid or not associated with the Sold To provided.
Serial Number can not be same