The Global Registration Tool (GRT) is used to register equipment on an end customer’s install base, for purposes of accurate renewals quoting and ongoing remote maintenance support.
GRT users can ensure that a customer's install base is accurate by updating hardware inventory records and by testing connectivity and alarming to necessary devices at the customer's location.
Below are links to the most important help documents and videos to assist you in performing registrations.
Global Registration Job Aid
Technical Onboarding Help Document
Communication Manager Registration Help Document
IP Office Registration Help Document
CM Main/Remote Survey Help Document
Install Base Creation Video
Technical Onboarding Video
Record Validation Video
Equipment Move Video
CM Main/Remote Survey Video
The documents in this section provide additional information to help users perform registrations in GRT and use related Avaya tools.
Avaya Global Registration Policy
ION/ASG Technical Onboarding Form
ACS BI Quote Report Job Aid (LOA Reports)
US & Canada Polling Help Document
US Avaya Classic Record Correction FAQ
ACSBI Registration Status Report User Guide
The Global Registration Team frequently holds live "Ask the Expert" training sessions to demonstrate the Global Registration Tool, and to provide an open Q&A forum where users can get their questions answered. These sessions are open to business partners, end customers and Avaya associates, and they are recorded and posted for anyone with an SSO to watch.
Below is a Knowledge Base article where we post the links to all recorded "Ask the Expert" sessions. This article also includes the dates and times of future sessions, as well as the logistics to join the trainings.
https://support.avaya.com/ext/index?page=content&id=FAQ105029
The Global Registration Team is focused on improving GRT and the registration process to best suit the needs of its users. Accordingly, a Suggestion Forum is available to you where you can submit ideas and suggestions for our team to review.
These suggestions are taken very seriously and are a key factor in deciding which new features and functionality will be deployed in GRT. If you have any thoughts for how to improve the Global Registration Tool or process, please let us know!
Access the Suggestion Forum Here
Avaya Suggestion Forum User Guide
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