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License Terms


Avaya Software License Terms (Avaya Products)

The English, Brazilian, Canadian French, Chinese, German, Italian, Portuguese, or Spanish versions of the Software License Terms listed below apply unless the Avaya Software is installed or otherwise licensed for use in France, Japan or Russia (in which case the country-specific versions for these jurisdictions apply).

Please select one of the following links for the applicable Avaya Software License Terms for Avaya Products:

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Avaya Breeze Client Software Development Kit (SDK) Software License Terms

Please select the following link for the Breeze Client SDK Software License Terms:

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List of Heritage Nortel Network Products

For a list of Heritage Nortel Network Products select the following link:

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Avaya Software License Terms (Verint Software Products)

The English version of the Software License Terms listed below apply unless the Software is installed or otherwise licensed for use in Latin America, Spain, France, Japan or Russia (in which case the country-specific versions for these jurisdictions apply).

Please select one of the following links for the applicable Avaya Software License Terms for Verint Software Products:

  • Avaya Software License Terms for Verint Software Products for End Users in France - coming soon
  • Avaya Software License Terms for Verint Software Products for End Users in Japan - coming soon
  • Avaya Software License Terms for Verint Software Products for End Users in Russia - coming soon

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Avaya Terms of Use for Hosted Services

Please select one of the following links for the Avaya Terms of Use for Hosted Services:

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Avaya Acceptable Use Policy

Please select the following link for the Avaya Acceptable Use Policy:

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Channel Partner Compliance Policy for Avaya Software License Terms for End Users

Avaya provides a software license to End User customers in accordance with Avaya's End User License Agreement (the "EULA" or "Software License Terms") and in accordance with its contractual relationship with its Channel Partners. Pursuant to these agreements, all Channel Partners are required to extend the applicable Software License Terms to the End User.

Select the following link to find out more about the policy:

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Subscription Licensing

The following document applies to the Avaya Subscription Licensing terms and lists the applicable eligible Products:

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Global Licensing Portability (Avaya Products)

To be eligible for global moves, licenses must be at the latest available release as of the policy announcement date. Existing move polices will continue to apply for licenses that are not eligible for global portability. All other standard terms and conditions that govern the existing move policy will continue to apply (i.e., like-for-like release, like-for-like or better maintenance coverage, etc.).

Distributors and Channel Partners are obligated to inform Avaya of all license entitlement moves. Minimal license entitlement move details should include:

  • End-Customer name and Sold To number
  • "From" Distributor
  • "From" Channel Partner
  • "To" Distributor (if different)
  • "To" Channel Partner (if different)
  • Quantity and type of licenses moved
  • Support contract details on "To" and "From" location
  • Contact name/email for questions

These details should be e-mailed to the appropriate Avaya theatre contact, along with the supporting Distributor purchase authorization, to ensure the "To" location support contract reflects the addition of the moved licenses.

USA - bpccexpress@avaya.com
Americas International - CobcCala@avaya.com
Asia Pacific - apacbillindia@avaya.com
EMEA - emeacc@avaya.com

For additional information, please select one of the following links for the applicable Avaya Global License Portability Process:

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Global Services Terms

Maintenance Services Terms & Conditions

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Avaya Global Product Warranty Policy for End Users

Please select the following link for the Avaya Global Product Warranty Policy for End Users:

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Avaya Software Development Kit (SDK) Software License Terms

Please select the following link for the Avaya Software Development Kit (SDK) Software License Terms:

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Avaya Terms of Use for Business Partners Hosted Concentrator Tool

Please select the following link for the Avaya Terms of Use for Business Partner Hosted Concentrator Tool:

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License Terms for Support Tools

This license agreement governs the use of Avaya's proprietary support and diagnostic software tools and documentation.

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You are now leaving Avaya Support and entering the Avaya Learning website.

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Welcome to the Avaya Support Website

Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.

Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts

Videos and Tips on using the Avaya Support Website can be found here.

Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.

Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat.  We are set up for collaborating with you with screen sharing and Web Talk.

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Please use https://avaya.service-now.com for support requests.

Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator

EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region

The SO / PO entered is either not valid or not associated with the Sold To provided.

Serial Number can not be same