For the Avaya Products listed below, which include a written offer to provide source code for the Open Source Licensed components, click on the associated file for information identifying the copyright holders of the Third Party Components and Terms that apply to that Product. For Products that distribute the source code for open source licensed binaries distributed with the Product, click on "Products Not Requiring A Written Offer" for the Third Party Components and Terms that apply. If you are not an Avaya customer or Business Partner, contact Avaya (408) 562-3899 for more information.
Documents whose release date is prior to Oct 8, 2010, include a telephone number which is no longer in use. Call (408) 562-3899 to receive more information.
To the extent there is a conflict between the Software License Terms or your Agreement, and any Third Party Terms, the Third Party Terms shall prevail solely for such Third Party Components. The disclaimers of warranties and limitations of liability set forth in the Third Party Terms do not affect any express warranty or limitation of liability that may be provided to you by Avaya pursuant to those license terms covering the Product contained in a separate written agreement between you and Avaya. To the extent there is a conflict between the General License Terms or your Agreement, and any Third Party Terms, the Third Party Terms shall prevail solely for such Third Party Components.
Note: The list of Products below does not represent an exhaustive list of all Avaya Products that contain Third Party Components. For all other Avaya Products, check the Product and Documentation for any applicable Third Party Terms.
| Third Party Terms for 96XX SIP 2.0 (August 2008) |
| Third Party Terms for 96XX SIP 2.2 (October 2008) |
| Third Party Terms for 96X0 SIP 2.6 SP6 (October 2011) |
| Oracle Java Binary License and Redistribution Agreement End User Pass thru terms |
| Third Party Terms for Avaya 11xx 12xx SIP Phones sw release 3.0 through 4.0 (Aug-Nov 2010) |
| Avaya A175 Desktop Video Device with the Avaya Flare Experience 1.1 November 2011 |
| Third Party Terms for Avaya A175 Desktop Video Device with the Avaya Flare Experience 1.0 |
| Third Party Notice Terms for Control Manager 7.1.2 (August 2015) |
| Third Party Terms for Avaya Aura SBC Advance Enterprise (October 2012) |
| Third Party Terms for ABG (IP Office Branch Manager) 6.3.10 (October 2014) |
| Third Party Terms for WebLM Standalone 6.3.10 (October 2014) |
| Third Party Terms for System Manager 6.3.10 (October 2014) |
| Third Party Terms for System Manager Messaging Element (August 2015) |
| Third Party Terms for System Platform 1.1 (November 2009) |
| HP RPM End User License Agreement |
| Third Party Notice Terms for Avaya Agent Desktop 1.6.0 (February 2017) |
| List of Applications for Avaya Branded Products under Google Analytics (June 2018) |
| Third Party Terms for Avaya Business Rules Engine 3.4 (July 2019) |
Third Party Terms for Avaya Collaboration Designer (ACD) 3.0 (April 2015)
| Third Party Terms for Avaya Communicator for iPad 2.0 (July 2014) |
| Additional Third Party Flow Down License Terms |
| Third Party Terms for Avaya Communicator for iPhone 2.1 (January 2015) |
| Third Party Notice Terms for Avaya Communicator for Mac 2.0.5 (October 2015) |
| Open Source Software License List for Avaya Communicator for Mac 2.0.5 (October 2015) |
| Third Party Terms for Avaya Communicator for Microsoft Lync 6.4 (May 2015) |
| Third Party Terms for Avaya Communicator for Windows 2.0.0 (June 2014) |
| Third Party Terms for Avaya Communicator for Windows 2.1.0 (December 2014) |
| Free and Open Source Software for Avaya Contact Recorder IP Office 9.0-9.0.3 [2013-2014] |
| Free Avaya Global Software License Terms for VerintSoftware Products April _15_2014 |
| Third Party Notice Terms for Avaya Device Adapter Snap-In 8.0(July 2018) |
| Third Party Notice Terms for Avaya Device Adapter Snap-In 8.1(June 2019) |
| Third Party Terms for Avaya Identity Engine Ignition Server 8.0 (April 2012) |
| Third Party Terms for Avaya IP Softphone Log Collection Tool 1.0 (August 2013) |
| Third Party Terms for Avaya J100 Expansion Module 1.0.0.0 (December 2018) |
| Open Source License list for Avaya J100 Expansion Module 1.0.0.0 (December 2018) |
| Third Party Terms for Avaya Lifesize TP Software 1010, 1020, 1030, 1040, 1050 (October 2009) |
| Third Party notice for AvayaLive Engage Version 3.0 (August 2012) |
| Third Party notice for Avaya Live Engage Version 3.0 Maintenance (March 2012) |
| Third Party Notice Terms for Avaya Agent for Desktop 1.4.0 (April 2016) |
| Open Source Software License List for Avaya Agent for Desktop 1.4.0 (April 2016) |
| Third Party Notice Terms for Avaya Messaging Automation 7.0.0.0 (May 2017) |
| Open Source Software License list for Avaya Messaging Automation 7.0.0.0 (May 2017) |
| Third Party Notice Terms for Avaya Mobile Video SDK 3.0 (December 2015) |
| Third Party Notice Terms for Avaya Messaging Service Web Registration (October 2015) |
| Third Party Terms for Avaya Notification Solution 2.1.0 (August 2015) |
| Open Source Software License List for Avaya Notification Solution 2.1.0 (August 2015) |
| Third Party Notice Terms for Avaya Oceanalytics Elite 3.3 (November 2017) |
| Open Source License List for Avaya Oceanalytics Elite 3.3 (November 2017) |
| Third Party Notice Terms for Avaya Oceana Template (December 2014) |
| Third Party Notice Terms for Avaya one-X Client Enablement Services 6.2.3, 6.2.4 & 6.2.5 (March 2016) |
| Third Party Terms for Avaya one-X® Communicator for Mac 2.0.4.2 (January 2017) |
| Open Source Software license list for for Avaya one-X® Communicator for Mac 2.0.4.2 (January 2017) |
| Third Party Terms for one-X Mobile 6.1.2 Android 6.1.2, 6.2 (May 2012) |
| Third Party Terms for One-X Mobile SIP for iOS 6.2 (May 2013) |
| Third Party Terms for One-X Mobile SIP for iOS 6.2.3 (March 2014) |
| Third Party Terms for Avaya One-X Mobile SIP for iOS 6.2.9 (October 2014) |
| Open Source Software License List for Avaya One-X Mobile SIP for iOS 6.2.9 (October 2014) |
| Third Party License Terms for Avaya Siebel Connector 2.1.0.0 (November 2018) |
| Third Party Terms for Avaya Social Media Analytics (SMA) 5.0 (August 2014) |
| WinServ 2012 R2 for EmbSysTeleco 2CPU Avaya (Avaya Streaming and Recording) (March 2015) |
| Third Party Notice Terms for Avaya Vantage Open (April 2017) |
| Third Party Notice Terms for Avaya Vantage Open 1.1(April 2018) |
| Opensource Software License List for Avaya Vantage Open 1.1 (April 2018) |
| Third Party Terms for Avaya VDI Softphone for UC Clients 2.0 (October 2014) |
| Third Party Terms for Avaya VDI Communicator 2.0 Service Pack 1 (December 2014) |
| Third Party Terms for Avaya Virtual Application Manager 6.2 (October 2013) |
| Linux License Text for Avaya Virtual Application Manager 6.2 (October 2013) |
| Third Party Terms for web.alive 2.5 (March 2011) |
| Third Party Terms for web.alive 2.5 March (2011) |
| Third Party Terms for Avaya B5800 Branch Gateway 6.2 (June 2012) |
| Pass Thru Terms for Wind River Enterprise License Agreement (August 2014) |
| Third Party Notice Terms for CC Analytics Collector 3.3 (January 2018) |
| Open Source Software License list for CC Analytics Collector 3.3(January 2018) |
| Third Party Terms for Callback Assist 3.3 (April 2011) |
| Third Party Terms for CallPilot 5.0 (August 2010) |
| Pass Thru Terms for Wind River ENTERPRISE LICENSE AGREEMENT (August 2014) |
| Third Party Terms for Collaboration Environment 3.0 (August 2014) |
| IBM WebSphereApplication Server License Information For IBM Programs (August 2014) |
| Third Party Linux License text for Configuration Common Server RAID CFG 3.0.0.0 (November 2015) |
| Third Party Terms for Contact Center Express 4.1 (November 2009) |
| Third Party Terms for Contact Center Express 5.0 (CCE 5.0) August 2010 |
| Third Party Terms for Context Engine (October 2011) |
| Third Party Terms for Context Engine Server 1.2 Beta1 (September 2012) |
| Third Party Terms for Context Store Snap-In Version 3.0 (August 2014) |
| Third Party Terms for Context Store Snap-In Version 3.0.2 (February 2015) |
| Avaya Global Software Terms for Verint Software Products (April 2014) |
| Third Party Notice Terms for Desktop Wallboard 6.1.0.0 (January 2016) |
| Open source Software License Terms for Desktop Wallboard 6.1.0.0 (January 2016) |
| Third Party Notice Terms for Desktop Wallboard 6.2.0.0 (June 2016) |
| Open source Software License Terms for Desktop Wallboard 6.2.0.0 (June 2016) |
| Third Party Notice Terms for Desktop Wallboard 6.3.0.0 (December 2016) |
| Third Party Terms for DiamondWare 3D Audio System 2.0 (June 2011) |
| Third Party Terms for DiamondWare 3D Audio System Version 2.1 (February 2013) |
| Third Party Notice Terms for Dynamic Routing 3.2(October 2017) |
| Third Party Notice Terms for Dynamic Routing 3.3(July 2018) |
| Third Party Terms for ERS8600/8800 7.1.0.0. (February 2011) |
| Pass Thru Terms for Wind River Enterprise License Agreement (August 2014) |
| Empirix Third-Party EULA Terms |
| Emprix products and solutions additional pass thru terms |
| Third Party Terms for Evident Prevideo, May 2014 |
| Third Party Commercial Terms Evident Prevideo, (May 2014) |
| Emprix Products and solutions Passthru Terms (March 2016) |
| Third Party Notice Terms for G430 Media Gateway 7.0 (August 2015) |
| Third Party Notice Terms for G450 Media Gateway 7.0 (August 2015) |
| Third Party License Terms for Global Access Server (GAS) 6.1 (December 2010) |
| Third Party terms for H175 Video Collaboration Station (April 2015) |
| Third Party Notice Terms for H200 Series SIP Release 1.0.0.0 (April 2018) |
| Third Party Terms Meeting Exchange I5 Integral Enterprise Edition 4 (October 2007) |
| Third Party Terms for Integral Enterprise Edition 5 (February 2009) |
| Third Party Terms for Intelligent Presence Server 1.0 (January 2009) |
| Third Party Terms for Integrated Management 5.2 |
| Third Party Terms for Integrated Management 6.0 (June 2010) |
| Red Hat EULA Pass Thru Terms Linux (April 2014) |
| Third Party License Terms for Intergrated Report and Analytics 10.1 (June 2017) |
| Open Source Software license list for Intergrated report and Analytics 10.01(June 2017) |
| Third Party Terms for Interactive Communications Portal 1.0.3 (October 2009) |
| Third Party Terms for IP Office Version 9.0 (May 2014) |
| Third Party Commercial Flow-Terms for Avaya IP Office CCR Version 9.0.2 (February 28. 2014) |
| Third Party Terms for Avaya IP Office Contact Center Server Version 9.1.6 (February 2016) |
| Third Party Terms for IP Office Customer Call Reporter (CCR) Version 9.0 (May 2014) |
| Third Party Terms for IP Office CDA 11.0.3.0 (March 2019) |
| Open Source Software License List for Avaya IP Office CDA 11.0.3.0 (March 2019) |
| Third Party Terms for IP Office CMM 11.0.3.0 (March 2019) |
| Open Source Software License List for Avaya IP Office CMM 11.0.3.0 (March 2019) |
| Third Party Terms for IP Office Self Administration 11.0.2 (March 2019) |
| Open Source Software License list for IP Office Self Administration 11.0.2 (March 2019) |
| Third Party License Terms for IP Office Virtulization 8.1 (October 2012) |
| Third Party Terms for IP Office Vitualization Version 9.0 (May 2014) |
| Third Party Terms for IP Softphone Log Collection Tool 1.0 (August 2013) |
| Third Party Terms for Konftel KT300IP (February 2011) |
| Third Party Terms for Konftel 300 IP |
| LifeSize Video Communications Inc. Program-unique Terms Attachment (October 2009) |
| Third Party Terms for M3900/EXPEC Firmware Manager 1.6 (December 2006) |
| Third Party Terms for M3900/EXPEC Firmware Manager 1.7 (October 2010) |
| Open Source Software License List for Media Client 1.0.0.0 (December 2015) |
| Application Components PassThru Notice Terms for Media Client 1.0.0.0 (December 2015) |
| Third Party License Terms for Media Manager 10.1 (June 2017) |
| Open Source Software license list for Media Manager 10.1(June 2017) |
| Third Party Terms for Media Processing Server 3.5 (November 2009) |
| Third Party Terms for Media Processing Server Version 4.1 (August 2013) |
| Third Party Terms for Network Resource Manager (NRM) Release 2.1 -2.1.0.1 |
| Third Party Notice Terms for Oceana CRM Snap-in 3.6 (March 2019) |
| Open Source Software License List for Oceana CRM Snap-in 3.6 (March 2019) |
| Third Party Notice Terms for Oceanalytics Elite 3.3 (November 2017) |
| Open Source License List for Oceanalytics Elite 3.3 (November 2017) |
| Third Party License Terms for Oceana Ready Edition 1.0 (May 2018) |
| Open Source Software License List for Oceana Ready Edition 1.0 (May 2018) |
| Third Party Notice Terms for Officelinx 10.05(September 2018) |
| Third Party Notice Terms for Officelinx 10.7 (July 2018) | Open Source Software License List for Officelinx 10.7 (July 2018) |
| Third Party Terms for Operational Intelligence Suite Advanced V R1.0 (November 2011) |
| Third Party Notice Terms for Operations Support System 1.1.0 (January 2016) |
| Third Party Terms for Orchestration Designer Version 7.0 (December 2013) |
| Third Party Terms for Orchestration Designer Version 7.0.1 (November 2014) |
| Third Party Terms for Patient Contact Services Release 1.0 (December 2010) |
| Third Party Terms for Proactive Interaction Manager (June 2010) |
| Third Party terms for Prolab 7.2, July 2013 |
| Third Party terms for Prolab 7.4, May 2014 |
| Third Party Commercial Terms for Prolab (May 2014) |
| Third Party Terms for Q-Server 1.2 (November 2012) |
| Third Party Terms for Q-Server 1.4.0.1 (March 2016) |
| Open Source Software License List for Q-Server 1.4.0.1 (March 2016) |
| Third Party Terms for Real-Time Speech Snap-in Version 3.0 (August 2014) |
| Third Party Terms for Real-Time Speech Snap-in Version 3.1.0 (October 2015) |
| Open Source Software License List for Real-Time Speech Snap-in Version 3.1.0 (October 2015) |
| Third Party terms for RVMON 2.0, May 2014 |
| Third Party Commercial Terms for RVMON 2.0 (May 2014) |
| Third Party License Terms for Secure Access Concentrator Core Server SACCS Version 2.2 (April 2012) |
| Axeda License file for Secure Access Concentrator Remote Server SACCS Version 5.3.8 (April 2012) |
| Third Party License Terms for Secure Access Avaya Policy Server 5.3 (December 2010) |
| Third Party Terms for SIP Enablement Services 5.1 (May 2008) |
| HP RPM End User License Agreement |
| Third Party License terms for Social Media Manager 2.0 (July 2011) |
| Third Party Terms for Social Media Manager Version: 6.2 (June 2012) |
| Third Party Terms for Social Media Manager 6.2.12.4 (December 2015) |
| Third Party Terms for Social Media Manager 6.3.0.0 (October 2016) |
| Third Party terms for SAL Standalone Gateway Virtual Appliance (VMware) 1.0 (November 2012) |
| CentOS Package License Text for Standalone Gateway Virtual Appliance (VMware) 1.0 (November 2012) |
| Third Party License Terms for Symmetrics Data Mart/Data Integration, Symmetrics Real Time Framework, and Symmetrics Info Manager/Contact Detail Analysis Module 1.02 (December 2016) |
| Third Party Terms for Sipera UC Session Border Controller 4.0.5 (SBC) (December 2011) |
| Third Party License Terms for Unified Portal Client 3.3.0.0(December 2017) |
| Third Party License Terms for Unified Portal Server 3.3.0.0 (December 2017) |
| Third Party Terms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) |
| Third Party Terms for Vantage Voice Assistant 1.0 (January 2018) |
| Open Source Software License List for Vantage Voice Assistant1.0 (January 2018) |
| Avaya Global Software Terms for Verint Software Products (April 2014) |
| Third Party Terms for Virtulization Provisioning Service version 1.0.2 (January 2013) |
| Third Party Terms for Virtulization Provisioning Service Version 1.1 (August 2014) |
| Third Party Terms for Virtual Service Platform 4000 v3.0.0.0 (May 2013) |
| Pass Thru Terms for Wind River Enterprise License Agreement (August 2014) |
| Third Party Terms for VPN Client Release 10.01 thru 10.04 (December 2008- February 2010) |
| Third Party Terms for VSP9000 Release 3.0 (November 2010) |
| Third Party Terms for VSP 8284 Version 4.0.0.0 (June 2014) |
| Third Party License Terms for VTM Solutions VTC Client V 1.0.0.0 (November 2016) |
| Third Party Terms for VTM Solutions VTC Client V 1.0.0.0 (November 2016) |
| Third Party terms for VQ Insider 2.9, May 2014 |
| Third Party Commercial Terms for VQ Insider 2.9 (May 2014) |
| Open Source Software License List for Wallboard 6.2.0.0 (June 2016) |
| Third Party Notice Terms for Wallboard 6.2.0.0 (June 2016) |
You are now leaving Avaya Support and entering the Avaya Learning website.
ContinueThis functionality is only available to customers and partners who are logged in. Please sign in now or Register using the Register Now! Link
A good query consists of three things:
Enclose exact words or phrases in double quotes. Include plus (+) to require words, minus (--) to exclude words, and OR between words. i.e. forwarding OR coverage + "all calls"-- remote
Don't include "special" characters in your search (i.e. &, <, >, *, $, / ,\, ....)
The more exact the phrases are to the actual title or string of text in a document, the better the results
Welcome to the Avaya Support Website
Please visit the Terms of Use link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.
Explore your account information including assets, entitlements and contacts by visiting My Information> Explore Accounts
Videos and Tips on using the Avaya Support Website can be found here.
Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.
Login and leverage Ask Ava to get easy access to known solutions to your problems and to engage Avaya Live Agents through Web Chat. We are set up for collaborating with you with screen sharing and Web Talk.
Close|
* Required
|
This is a HIPAA compliant Account.
Please use https://avaya.service-now.com for support requests.
Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.
If you do not have access to this Sold To, contact your Company Administrator
EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region
The SO / PO entered is either not valid or not associated with the Sold To provided.
Serial Number can not be same