For Hardware Repair & Return for Classic Avaya Mailable Parts, Heritage
Nortel Data including the AS5300, use the PARTS
REPLACEMENT link to get access to mailable parts.
For submission of Repair & Return/Replace requests for Heritage Nortel Voice
Products, please follow the region-specific instructions below.
For any part that cannot be submitted through this method, please Create
a new Service Request (select the I need to fix my product
option).
Heritage Nortel Voice Products regional Repair & Return/Replace
Process:
To download Repair & Return Parts
Request Forms, select your applicable region *Note - contact details are included on the form |
Region-Specific Information:
APAC
For Help With | Description | |
Heritage Nortel Repair and Return | Repair and return support for Heritage Nortel products. |
CALA
For Help With | Description | |
Heritage Nortel Repair and Return | Repair and return support for Heritage Nortel products. |
Canada
For Help With | Description | |
Heritage Nortel Repair and Return (Voice) | Repair and return support for Heritage Nortel Voice products. |
Note: For US and Canada Managed Spares e-mail contact information, please refer to the "Heritage Nortel Part and Tech Dispatch Email Contacts" link located under Help & Policies -> Contact Avaya Support toward the bottom of this page.
EMEA
For Help With | EMEA Web RMA Tool | Description |
Heritage Nortel Repair and Return | Repair and return support for Heritage Nortel products. |
United States
For Help With | Description | |
Heritage Nortel Repair and Return (Voice) | Repair and return support for Heritage Nortel Voice products. |
Note: For US and Canada Managed Spares e-mail contact information, please refer to the "Heritage Nortel Part and Tech Dispatch Email Contacts" link located under Help & Policies -> Contact Avaya Support toward the bottom of this page.
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Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Logistics / Shipping Claims is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login.
To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator
The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.
If you do not have access to this Sold To, contact your Company Administrator
EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region
The SO / PO entered is either not valid or not associated with the Sold To provided.
Serial Number can not be same