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Parts Replacement

Parts Replacement for Heritage Nortel Voice Equipment

For Hardware Repair & Return for Classic Avaya Mailable Parts, Heritage Nortel Data including the AS5300, use the PARTS REPLACEMENT link to get access to mailable parts.

For submission of Repair & Return/Replace requests for Heritage Nortel Voice Products, please follow the region-specific instructions below.

For any part that cannot be submitted through this method, please Create a new Service Request (select the I need to fix my product option).


Heritage Nortel Voice Products regional Repair & Return/Replace Process:

  1. You must have an SSO login. Register at the Avaya Support site (http://support.avaya.com)) and follow the Register Now link

  2. Complete the applicable Regional REPAIR & RETURN RMA REQUEST FORM
    To download Repair & Return Parts Request Forms, select your applicable region
    *Note - contact details are included on the form

  3. Submit the form (via e-mail) to the applicable regional e-mail address.

  4. NOTE: For Warranty coverage, you will be required to provide proof of purchase of the serial numbered part you are returning. In addition, a $0 Purchase Order (PO) is required to cover any damages deemed outside warranty coverage.


Region-Specific Information:


APAC

For Help WithE-mailDescription
Heritage Nortel Repair and Return

apachns@avaya.com

Repair and return support for Heritage Nortel products.


CALA

For Help WithE-mailDescription
Heritage Nortel Repair and Return

partscala@avaya.com

Repair and return support for Heritage Nortel products.


Canada

For Help WithE-mailDescription
Heritage Nortel Repair and Return (Voice)

avayared@ctdi.com

Repair and return support for Heritage Nortel Voice products.

Note: For US and Canada Managed Spares e-mail contact information, please refer to the "Heritage Nortel Part and Tech Dispatch Email Contacts" link located under Help & Policies -> Contact Avaya Support toward the bottom of this page.

EMEA

For Help WithEMEA Web RMA ToolDescription
Heritage Nortel Repair and Return

https://avayaportal.geis-group.de/

Repair and return support for Heritage Nortel products.


United States

For Help WithE-mailDescription
Heritage Nortel Repair and Return (Voice)

usenterp@avaya.com

Repair and return support for Heritage Nortel Voice products.

Note: For US and Canada Managed Spares e-mail contact information, please refer to the "Heritage Nortel Part and Tech Dispatch Email Contacts" link located under Help & Policies -> Contact Avaya Support toward the bottom of this page.

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Report Provisioning DoA Parts is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

To validate your profile, use the https://support.avaya.com/support/STLookup.action link. If you do not have access to a Sold To, contact your Company Administrator

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Distributor PDOA Upload is only available to Avaya Business Partners and Employees who are logged in and have Sold To's associated to their login.

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The Sold To for the criteria provided must be associated to your SSO login. To validate this, use the https://support.avaya.com/support/STLookup.action link.

If you do not have access to this Sold To, contact your Company Administrator

EMEA LFS Hardware Return is only available to Avaya Business Partners which belong to EMEA region

The SO / PO entered is either not valid or not associated with the Sold To provided.

Serial Number can not be same